Job Description

Are you an operations leader who thrives in a high-stakes, high-volume environment and can bring clarity, consistency, and follow-through to an established personal injury practice?

Do you have a proven record of building and enforcing workflows, training systems, accountability measures, and operating procedures that keep work moving without constant attorney intervention?

Can you balance strategic systems work with hands-on execution, including staff follow-up, HR administration, office operations, vendor coordination, and project management?

Final question: When faced with a challenge, do you get excited or run away?

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At Saundra M. Davis, P.C., a respected legal institution located in Snellville , GA, we are dedicated to providing exceptional legal services to our clients. Under the leadership of Saundra M. Davis, Esq., our firm specializes in personal injury cases — with a distinct focus on auto, trucking, motorcycle, and other commercial vehicle collisions — offering compassionate, strategic, and comprehensive representation to those in need.

Because of the complex, multi-party nature of the cases we handle - often involving multiple defendants, insurance carriers, UM/UIM claims, and high-value damages - we are seeking a Legal Operations Manager who is not limited to administrative work alone. This role is a central hub for the entire firm’s operating system, integrating intake, claims progression, demand production, records routing, staff accountability, and technology systems into one predictable, scalable workflow. From stabilizing the demand pipeline and removing daily blockers (credentials, access, routing), to implementing clear ownership and operating rhythms across the team, the Legal Operations Manager is a direct partner in execution and performance.

This Legal Operations Manager can manage a high-volume, fast-moving practice environment; ensure that the operational engine is airtight; and work in lockstep with Saundra M. Davis, P.C., to position each matter for the strongest possible outcome - by ensuring the internal workflow supports speed, accuracy, and exceptional client delivery. This is not a passive, paper-pushing position. This is a proactive, strategic, and highly involved role for someone who thrives in building order out of chaos and understands that success is built in the details long before settlement or trial.

What You’ll Do:

In this role, you will own the firm’s operational infrastructure across people, processes, systems, training, and office administration, ensuring responsibilities are clear, execution is consistent, and issues are resolved at the appropriate level. Your responsibilities will include, but are not limited to:

Operations Leadership & Workflow Ownership:

• Staff Accountability & Performance Follow-Through:
• SOPs, Playbooks, Training & Onboarding:
• KPIs, Reporting & Operating Cadence:
• HR & People Administration:
• Office Administration:
• Case-Support Workflow & Risk Control:
• Filevine & Google Drive Governance:
• Access, Credentials & Security Control:
• Technology & Vendor Management:
• Initial Operational Priorities:
• Scope of Authority

What We’re Looking For:

Education & Certification:Bachelor’s degree required (business, operations, legal studies, or related field).Relevant certifications a plus (Lean/Six Sigma, project management, operations management).Experience:Minimum 4+ years of operations leadership experience in a law firm environment. Personal injury experience is strongly preferred.Demonstrated experience supervising staff or holding employees accountable for deadlines, standards, and follow-through.Demonstrated experience personally building, implementing, enforcing, and measuring workflows, SOPs, training programs, accountability systems, or operational processes.Experience managing competing priorities, legal technology, vendors, and system implementations in a high-volume environment.Skills & Competencies:Strong operational judgment and the ability to prioritize what matters most and drive it to completion.Exceptional organizational, project-management, documentation, and follow-through skills.Ability to create clarity through SOPs, workflows, checklists, dashboards, and process maps.High competence with legal and business systems. Filevine and Google Workspace experience are strongly preferred.Excellent written, verbal, and listening skills, including the ability to conduct direct accountability conversations.Personal Attributes:

On-site Presence and Flexibility:

Why You Should Work Here:

• Empowering Culture: Be part of a team that values growth and nurtures Meaningful Impact: Your work will directly support clients facing serious injuries and complex insurance claims.
• Visible Ownership: Operate in a small firm where improvements can be implemented quickly and your work has a direct effect on performance.
• Career Development Opportunities: Work with a firm that invests in legal technology, training, and stronger processes when there is a clear operational benefit.
• Dynamic Work Environment: Join a firm that values direct communication, self-sufficiency, creative problem-solving, and the Saundra M. Davis approach to client care.

Additional Perks:

• Post Three Months Start Date (Successful Completion of Probationary Period):

Health Care Plan: We offer a monthly healthcare stipend of up to $350.Retirement Savings: Our 401(k) plan becomes available after 3 months of employment and includes a 3% employer match.Paid Time Off: Paid time off is provided under the firm’s written accrual and eligibility policy.Paid Holidays