Job Description

About Docketly:
Docketly, sister company to ABC Legal Services, is a growing company based in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By combining our proprietary software with a nationwide network of attorneys, we’ve redefined what’s possible in legal support services.

What you'll do

• Own a portfolio of open court hearings — calling, texting, and emailing attorneys to secure coverage daily
• Negotiate rates in real time, including above-standard offers in low-supply markets, while maintaining margin discipline
• Triage competing priorities under tight deadlines and communicate decisions clearly to your team
• Manage scheduling changes, cancellations, and urgent coverage gaps with a solutions-first mindset
• Confirm assignments, track metrics, and keep scheduling data accurate for reporting
• Partner with internal teams to improve execution and resolve coverage challenges proactively

What we're looking for

• Proven high-volume outbound or inbound call experience — you're comfortable on the phone and efficient with every call
• Real negotiation experience: you know how to handle a counteroffer, hold margin, and still get the yes
• Strong triage instincts — you can prioritize quickly, make sound judgment calls, and explain your reasoning
• Highly organized with the ability to manage multiple open cases simultaneously without dropping the ball
• Tech-savvy and quick to learn new systems; experience with scheduling or CRM platforms is a plus
• A track record of hitting or exceeding performance metrics in a KPI-driven environment

You'll thrive here if you've worked in…

• Inside sales, collections, or a high-volume call center environment
• Staffing coordination, dispatch, or gig platform operations
• Any role where you worked a phone, hit a number, and solved problems under pressure

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $20.00 to $20.00 an hour

Schedule Monday through Friday, In Person in our Longmont, CO Office.