Job Description

LEGAL AID BC

POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: LEGAL INFORMATION CONTENT DEVELOPER

ONE FULL-TIME TERM POSITION – VANCOUVER

(To September 15, 2028)

COMPETITION NO: B045-26

DATE POSTED: September 23, 2026

CLOSING DATE: October 7, 2026

STARTING DATE: ASAP

SALARY: Job Class 18 ($70,889 - $81,007)

HOURS OF WORK: 35 hours per week, Monday to Friday

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Métis descent, persons with disabilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:

To produce high-quality, accurate, and accessible legal information and educational resources for Legal Aid BC (LABC). This involves developing and implementing clear and engaging legal content, including service brochures, public legal education reference materials, and digital resources. This role encompasses managing both print and digital content for external distribution and maintaining and updating corporate websites. Additionally, it includes analysing user needs and current legal trends to ensure the information provided remains relevant, helpful, and up to date.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

DUTIES

1. DEVELOP AND PRODUCE PUBLIC LEGAL INFORMATION:

a. In consultation with Manager, serve as the project lead for developing service information, and online public legal education content for clients and LABC navigators;

b. Coordinate project tasks and deliverables with contractors, staff and other interested party collaborators (IPC) to ensure that project objectives and timelines are achieved.;

c. Provide guidance and best practices for content development, usability and process design;

d. Manage, maintain and support the distribution of LABC’s existing digital and print public legal information and education content;

e. Maintain up to date knowledge of content delivery models and compile best practices in content creation, delivery, usability, and process design to effectively manage LABC’s digital and print legal information and educational content;

f. Research, gather business requirements, clarify project scope, and recommend solutions with end users in mind;

g. Work with the intended audience to and the graphic designers to ensure the material is accessible and appropriate for the intended audience; e.g., reading level, accessibility, choice of medium, size, format, type size, and illustrations and/or other visual presentations;

h. Write and/or edit content and prepare material for project sponsors, content experts, legal reviewers, and Manager to review

i. Coordinate content and legal reviews and incorporate necessary changes to ensure accuracy

j. Proofread design proofs, page layouts and blue lines, websites, and other online information and/or multimedia content to ensure accuracy.

k. Provide instructions to internal and external translators on carrying out pre-and post-design translation checks to ensure completeness and accuracy of translations.

l. Oversee production and distribution of public legal information educational content and/or promotional material as required

m. Support the Communications Department as required

1. PROVIDE PROJECT MANAGEMENT EXPERTISE:

a. Coordinate multiple projects at various stages of production from start (content creation and development) to finish (send to printer and/or upload to website, plus ongoing maintenance);

b. Draft and Coordinate project contracts, define key milestone dates, set schedules, monitor resources and scope and ensure identified deadlines are achieved and escalate critical issues to Manager;

c. Liaise with, coordinate, and monitor the work of external contractors (i.e., legal reviewers and translators) and/or subject matter experts, and advise Manager of any changes in resource requirements, if necessary

d. Plan, monitor, and communicate project progress to the team throughout the entire project cycle using appropriate project management tools and review plans to meet changing circumstances.

e. Apply publishing best practices planning cycle to all projects.

f. Draft contracts related to identified projects, translation and/or legal review purposes, prepare purchase orders and verify invoices

g. Ensure project activities are executed based on project requirements and of consistent quality and in accordance with established LABC policies, resources, methods and constraints.

h. Ensure final versions are approved by appropriate parties.

i. Schedule meetings, prepare agendas, take minutes

j. Support the Communications Department as required (i.e. newsletter(s), social media platforms, internal/external reports, Intranet, etc.)

1. COLLABORATE WITH INTERNAL AND EXTERNAL INTERESTED PARTY COLLABORATORS

a. In consultation with Manager and other IPCs, establish and maintain collaborative relationships with other legal aid and public legal information and education providers

b. Elicit and review feedback from internal and external IPCs to ensure the most updated and accurate legal information is being provided.

c. Evaluate the impact of new and existing services for how they will impact the legal aid and legal information and education ecosystem. Create work plans to address changes that may be necessary.

QUALIFICATIONS

Basic requirements

• Undergraduate degree in Communications, Journalism, Publishing or related discipline
• Excellent writing and editing skills
• Knowledge of the legal system with strong foundational knowledge of procedures related to criminal, immigration, child protection and family law.
• Minimum 3 years’ relevant experience as outlined in rated requirements
• OR an equivalent combination of education and experience

Rated requirements

• Experience in managing legal content for a public service organization
• Experience managing projects
• Experience in developing and implementing project management best practices (templates, dashboards, processes, and procedures)
• Experience coaching and mentoring project teams
• Experience working with cross-functional teams and resolving conflicts
• Experience in project initiation and selection procedures
• Experience working on projects in a service-based organization
• Experience managing budgets
• Ability to multi-task, prioritize work and plan ways to meet competing interests and changing priorities with minimum supervision
• Expert understanding of project life cycle
• Experience working on web and digital projects
• Familiarity with TeamWork, Data Studio, MS Project, and enterprise project management tools or equivalent
• Experience and proficiency in using advanced computer skills including an understanding of the basics of website construction and experience with general software applications (ex. Adobe , Adobe Pro, HTML, Drupal, Google Analytics, Acrobat Pro, InDesign, Visual Studio Code, Excel, Campaign Monitor and/or equivalent applications)
• Knowledge of publishing process and plain language principles
• Knowledge of World Wide Web Consortium (W3C) Web accessibility and usability standards and guidelines and Gender-Based Analysis Plus (GBA+) initiative/approach.
• Must have knowledge of the principles of Equity, Diversity, and Inclusion (EDI) and Truth and Reconciliation.
• Ability to perform specialized and complex work independently
• Ability to exercise initiative and independent judgment within established policy guidelines
• Must have excellent problem solving, analytical and organizational skills
• Ability to communicate effectively with co-workers and management
• Must have outstanding written and verbal communication skills
• Ability to understand cross-department concerns and communicate cross-departmentally
• Must be detail-oriented and task-oriented, but able to see and manage the ‘big-picture’

This competition may require skills testing based on the qualifications for this position such as:

• Written Assessment

We offer (based on your employment status and affiliation):

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

VISIT OUR WEBSITE AT www.legalaid.bc.ca

Legal Aid BC is recognized as one of BC’s Top 100 Employers:

https://reviews.canadastop100.com/top-employer-legal-aid-bc

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.