Job Description
About us:
Aloi is transforming the legal services industry with cutting-edge AI technology. We empower law firms to deliver faster, more accurate, and higher-quality commercial legal services. Leveraging the power of vetted content, we act as a trusted co-worker, enhancing the result of the legal work and ultimately providing significant value to the firm’s clients.
The role:
As a Legal Customer Advisor at Aloi, you will be at the frontline of communicating with our customers and play a key role in delivering first-class support. We are looking for someone who excels at problem-solving, thrives in a fast-paced environment with multiple priorities, and is passionate about collaborating with leading law firms to support their success.
Responsibilities:
- Serve as the primary point of contact for customer support inquiries, ensuring exceptional first-class support.
- Build trust with our customers through clear, professional and timely communication.
- Develop and maintain a deep understanding of our products to provide knowledgeable support.
- Collaborate with team members to troubleshoot complex issues, escalating them appropriately when necessary.
- Manage multiple priorities and tasks, consistently delivering high-quality service.
- Work closely with our Key Account Manager and Product teams to continuously improve the product and the overall customer experience.
Who you are:
- Law student (preferably in your third semester or higher).
- You possess great communication and interpersonal skills.
- You are a fast learner and a problem-solver, you have no problem with multitasking, and you are ready to work in a fast-paced environment.
- You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset. You are patient and empathetic, ensuring customers feel heard, supported and understood.
- You take ownership of your responsibilities and maintain a high level of professionalism.
- Fluent in Swedish, but comfortable with having English as a working language.
What we offer:
- A unique industry perspective - Daily contact with leading law firms, giving valuable insight into legal practice at the highest level.
- Be a part of shaping the future of legal work - Join us in redefining how legal professionals work through innovative technology and smarter workflows. It is fun!
- A collaborative, high-performing team - Work with driven and highly competent colleagues in a supportive, cross-functional environment.
- Professional growth and responsibility - Be trusted with a big mandate with opportunities to grow in a rapidly evolving industry.
- A mission-driven company - Become a part of a growing legal tech company committed to transforming the legal industry with the help of AI.
Join us:
If you’re ready to dive into the world of AI-driven legal services and be a foundational member of our team, apply now to become Aloi's Legal Customer Advisors. Let’s redefine the future of legal technology together.
Apply now and be a crucial part of Aloi AI’s journey!
