The Privacy Protection Analyst will contribute to the success of Cigna International Health’s global privacy program by driving efficient, process-driven privacy operations within the Privacy Center of Excellence (COE).
This role is central to delivering consistent, scalable, and high-volume operational support, ensuring strong execution across key privacy processes. The data Protection Analyst will operate within a clearly defined framework, with a strong focus on quality and discipline, while partnering with senior privacy experts through effective escalation of complex or high-risk matters.
Core Privacy Operations (Primary Focus): Process Data Subject Rights (DSAR) requests using standard templates and workflows. Manage privacy requests intake, ticketing, and tracking tools. Maintain and update privacy registers, logs, and trackers. Support the processing of data breaches (administrative coordination). Ensure accurate documentation of cases and closure records. Maintain reviews' schedule.
Vendor & Contract Support (Non-Advisory): Complete privacy questionnaires (first-pass review), Support due diligence documentation collection and tracking, Process standard contract intake and coordinate routing to Legal/Privacy experts, Support template-based contractual privacy clauses population (non-negotiation)
Policy / Framework Operational Support. Support maintenance of: Records of Processing Activities (ROPA), Privacy policies and procedures (updates coordination). Assist in framework implementation tracking and documentation. Support audit readiness through document organization and evidence collection
Consent, Cookies & Compliance Operations. Support cookie and consent management updates, Maintain records of consent implementation status, Assist with compliance tracking dashboards and reporting
Reporting & Administrative Support: Prepare standard privacy dashboards and reports. Maintain metrics on DSARs, vendor reviews, and operational KPIs. Support inbox management (shared privacy mailboxes). Perform general administrative work (e.g., invoice follow-up, documentation)
Escalation & Governance Discipline: Identify and escalate: High-risk requests, Regulatory issues, Complex legal questions, Ensure strict adherence to defined escalation protocols and SOPs
Profile & Requirements:
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.
The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
