Job Description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide

Under general supervision, performs collection functions for smaller size accounts, premium less than $5000.00, that have been referred to legal collections. Typically this position handles Surety exposures and dispute situations in which policies have been cancelled due to nonpayment.

Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Pursues collection of past due collections for past due receivable balances of less than $5,000.00.
• Verifies balance and reconciliation numbers for assigned accounts.
• As directed, follows-up with external collection agencies and attorneys to document status of account until the account is resolved or rendered uncollectible.
• May recommend write-off or revision as warranted for assigned accounts.
• Maintains detailed file activity documentation through closure of collection efforts.
• Reconciles accounts with collection central and source ledger processing systems.
• May work with Underwriting Services for bond reinstatements or closures.

Reporting Relationship
Reports to Supervisor or above

Skills, Knowledge and Abilities

• Working knowledge of legal collections methods, systems and related interfaces.
• Basic knowledge of accounting principles and procedures and cash flow concepts.
• Good understanding of the Surety bond products for small and large agents or principals.
• Excellent communication and customer service skills needed to deal effectively with high profile individuals often regarding sensitive collection issues.
• Ability to work independently with limited supervision.
• Strong attention to detail and ability to prioritize multiple tasks.
• Knowledge of computer applications, including Microsoft Office Suite and other business related software.

Education and Experience

• An Associate's Degree (two-year program) or equivalent formal training program.
• Typically a minimum of two years related experience in Surety, collections, or accounts receivables.

#LI-Hybrid

#LI-DM1

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com