Job Description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our claims litigation management department is currently seeking a Legal Auditor Panel Counsel Billing to join our growing team. We offer a flexible hybrid work model that supports a blend of in-office and remote work. Fully remote work arrangements are also considered. This is a Full Time/Exempt role.

Position Overviewy:

This position supports Hanover’s legal invoice review program, playing a key role in managing the cost of outside legal defense. The Litigation Auditor is responsible for reviewing legal invoices on complex and high-exposure cases, including major case and specialty lines of business, to ensure accuracy, reasonableness, and compliance with billing guidelines. The role also involves educating panel firms on billing best practices, identifying opportunities for cost control, and partnering with claims leaders and adjusters to drive improved billing outcomes and legal spend efficiency.

In this role you will:

• Apply Legal Expertise: Review legal invoices submitted by retained law firms for reasonableness, accuracy, and compliance with company billing guidelines and industry standards.
• File & Documentation Review: Examine related claim notes, adjuster file materials, pleadings, and other supporting documentation to validate billed activities and ensure alignment with case strategy.
• Reporting & Communication: Report the results of invoice reviews to law firms and internal claims personnel, clearly documenting any adjustments or concerns.
• Collaboration with Claims Teams: Engage in regular communication with claims personnel, offering informed opinions and actionable recommendations regarding case status, litigation budgets, plans of action, and their impact on legal billing practices.
• Dispute Resolution: Negotiate and resolve billing discrepancies and conflicts with senior claims staff and outside counsel in a professional and constructive manner.
• Program Support: Assist in the implementation and ongoing execution of the legal e-billing program, including system use, process improvements, and vendor onboarding.
• Trend Analysis & Cost Control: Identify litigation and billing trends, flag potential inefficiencies, and recommend opportunities for legal expense control and process optimization.
• Industry Awareness: Stay current on legal billing best practices, e-billing technologies, and evolving industry standards to ensure continuous improvement and compliance.

What you need to apply:

• Juris Doctor (JD) degree required.
• 5–10 years of litigation-related experience with a strong working knowledge of civil procedure and legal billing practices.
• Familiarity with the litigated claims process, particularly within insurance defense or related legal environments.
• Prior experience in legal invoice review and exposure to electronic billing systems strongly preferred.
• Strong analytical skills with the ability to assess billing accuracy, identify trends, and recommend cost-control strategies.
• Confident decision-maker who evaluates the scope of issues and provides actionable options to drive resolution.
• High-level negotiation skills with the ability to resolve billing disputes professionally and effectively.
• Excellent verbal and written communication skills, with the ability to clearly express complex legal and business concepts.
• Demonstrated ability to build strong working relationships with internal claims teams and external legal partners.
• Skilled in conflict resolution and providing constructive feedback.
• Supports a collaborative environment that values diverse perspectives and encourages open communication.
• Anticipates and understands internal and external customer expectations, delivering service with professionalism and integrity.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment
• Ability to sit and/or stand for extended periods
• Required to work on-site as needed
• Ability to work in a fast-paced, changing or stressful environment

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.