Legal and Client Support Officer
Clerk Grade 3/4
We’re looking for a proactive, supportive and conscientious Administrator to join the Walgett Administration Team
competitive salary from $87,199 to $95,482 per year + Superannuation
Full Time Ongoing role
About Legal Aid NSW
We stand beside people when they need it most.
At Legal Aid NSW, fairness isn’t just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.
Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.
In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.
About the Role
As the first point of contact for clients accessing Legal Aid NSW services in Walgett and surrounding communities, you will play an important role in helping people navigate complex legal and non-legal challenges. You will provide high-quality administrative, clerical and legal support to solicitors and legal staff, ensuring clients receive timely and professional assistance.
Working closely with local stakeholders, community organisations and service providers, you will help coordinate appointments, outreach activities and day-to-day office operations.
This role offers the opportunity to make a meaningful difference by supporting access to justice for people living in rural and remote communities while contributing to the success of a close-knit regional team.
About You
You are a highly organised and adaptable administrator who enjoys working in a community-focused environment and takes pride in delivering exceptional client service. You have strong communication and interpersonal skills, enabling you to build rapport with people from diverse backgrounds and respond to sensitive situations with empathy, professionalism and respect.
You can effectively manage competing priorities, maintain accuracy under pressure and adapt to changing demands. As a collaborative team member, you value supporting your colleagues and contributing to a positive workplace culture. You are comfortable using a range of technology and administrative systems and are motivated by the opportunity to support access to justice and improve outcomes for people living in regional and remote NSW.
An understanding of, or willingness to develop, cultural capability when working with Aboriginal and Torres Strait Islander communities and other diverse client groups will be highly regarded.
You Belong Here
Here, every role has purpose.
Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW.
We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.
You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.
Benefits of working at Legal Aid NSW
As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our:
Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.
Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.
Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.
Essential Requirements
Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles)
Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check
Download the to explore the role in-depth.
We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.
Apply Now!
Closing Date: Sunday 23rd August 2026 at 11.59pm
Your application is your chance to show why you’re a strong match for this role.
Please provide:
A current resume (up to 5 pages)
A cover letter (up to 2 pages) addressing the targeted questions below:
Targeted Question 1: Can you describe your experience managing stakeholder relationships and resolving complex customer or operational issues? Please provide a specific example and outcome.
Targeted Question 2: This role requires strong attention to detail and the ability to prioritise competing tasks. Can you share an example of how you successfully managed multiple priorities while meeting service standards and deadlines?
We’re here to help
Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.
For accessibility support or recruitment adjustments, please contact
Allison Alderton, Senior Recruitment Officer, Allison.Alderton@legalaid.nsw.gov.au, 02 9068 1721.
For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.
For information on Recruitment and Workplace Adjustments, visit Adjustments for individual needs | I Work for NSW.
For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.
For role specific enquiries, contact melissa.lay@legalaid.nsw.gov.au
For recruitment enquiries, contact the Talent Acquisition Team on 02 9134 9347 or via erecruitment@legalaid.nsw.gov.au
Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.
For guidance on preparing for interviews , explore the NSW Public Sector’s interactive Capability Application Tool
We look forward to receiving your application!
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