Job Description

Legal Innovation Director APAC

This is a rare opportunity for a senior legal industry professional to step into a highly strategic, client-facing role at the intersection of law, technology, and AI transformation

You will work with some of the most important law firm and legal department relationships in the region, acting as a trusted advisor on AI adoption, legal workflow transformation, and long-term value realisation. This role is ideal for someone who understands the legal market deeply, can build credibility quickly with senior stakeholders, and is excited by the opportunity to help clients navigate meaningful change.

This is not a traditional customer success role. It is a senior advisory role with commercial ownership, where you will support strategic clients through adoption, retention, and growth.

What you’ll be doing

• Own a portfolio of strategic law firm and legal department relationships across APAC

• Act as the primary advisor on AI adoption, legal workflow transformation, and client success

• Develop tailored adoption roadmaps aligned to each client’s priorities, operating model, and opportunities for impact

• Build strong relationships with senior stakeholders including partners, CIOs, COOs, innovation leaders, knowledge leaders, and practice heads

• Lead executive-level business reviews focused on adoption, ROI, progress, and future value

• Drive renewal and expansion across your portfolio by identifying opportunities aligned to client needs

• Identify at-risk accounts early and partner with internal teams to drive remediation and improve outcomes

• Share market feedback and client insight with product, engineering, and go-to-market teams

• Represent the business at industry events, client forums, and strategic meetings across the region

What we’re looking for

• 8+ years of experience in legal technology, legal operations, enterprise customer success, consulting, or a similar legal-sector environment

• Ideally 15+ years of broader legal industry experience

• A strong understanding of how law firms operate, how technology decisions get made, and what drives user adoption

• Experience building trusted relationships with senior legal stakeholders in complex organisations

• Legal background strongly preferred, particularly candidates who began their career in practice and later moved into innovation, transformation, legal tech, or strategic client leadership roles

• Familiarity with legal AI, document management, and the broader LegalTech landscape

• Strong commercial capability, including experience supporting retention, growth, or strategic account development

• Excellent communication and presentation skills, with the ability to articulate value clearly at executive level

• Comfortable working cross-functionally and managing multiple strategic workstreams at once

• Willingness to travel across APAC as required

Ideal background

This role will suit someone who can walk into a major strategic account and quickly establish trust, demonstrate expertise, and help shape a client’s AI strategy.

You may have started your career in private practice before moving into legal innovation, legal operations, legal technology, consulting, or a senior client-facing role. You may also come from a legal-sector SaaS or advisory background where you have helped larger organisations navigate transformation and adoption.

Most importantly, you will bring the credibility, commercial judgment, and stakeholder presence to operate effectively with senior decision-makers across the legal market.