Job Description

Job Purpose

To manage a caseload of RTA recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.

Key Duties & Responsibilities

• Responsible for a high volume caseload of recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices

• To ensure that the case management system is used and updated at all times

• To use all communication mediums to ensure that cases are progressed as quickly as practicable

• To progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations

• To identify early those cases where proceedings would be tactically beneficial to litigate and to pass to the recoveries Litigation team as soon as possible

• Take a practical but commercial approach to settlements and advising clients as to risks

• To help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity

• To liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed

• Perform to a high level in a target orientated environment

• To undertake any other tasks as deemed relevant and reasonable by the business

Experience & Knowledge

• Previous experience of dealing with customers or other stakeholders in a customer service environment

• Excellent negotiator with strong communication skills

• Good knowledge of MS Office, competent working with a case management system

• Good attention to detail and organisational skills

• Focus on delivering quality service to clients and the firm

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• Minimum 25 days’ holiday plus bank holidays

• Hybrid working model

• 2 x Volunteering days to support charitable initiatives

• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity

• Medicash cash plan – claim back dental / physio / optical appointments

• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools

• Discounts and cash back on travel and shopping through Medicash extras

• Life Assurance Scheme (4 x salary)

• Pension scheme

• Active network of Wellbeing Champions – providing mental health support

• Training and development opportunities

• Funded social events to connect with your colleagues

• Dress for your day policy