Job Description

Job Purpose

To work within the Claimant team assisting and providing clerical support to fee earners who deal with all aspects of litigated and non-litigated personal injury claims as well as providing assistance to the Legal Customer Service Team.

Key Duties & Responsibilities

• Provide general administrative and clerical support within the Legal Customer Service Team.
• Proactively manage diaries and diarise actions.
• Answering telephony enquiries.
• Maintain pro-active communication with clients and external agencies relating to claims.
• Observe and maintain firm confidentiality in relation to all correspondence and communications.
• Take responsibility for personal development and growth.
• Prioritise tasks whilst managing a full workload.
• Liaise and build relationships as appropriate with clients and their support staff.
• Prepare correspondence and documents from digital dictation.
• Manage the case management system.
• Prepare document bundles.
• Set up new clients on the finance system.
• Assist with the booking of travel arrangements.
• Liaise with Counsel and other legal representatives.
• Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
• Assist with incoming billing, cash collection and accounts queries.
• Minute internal meetings.

Experience & Knowledge

• Previous experience in an administration or call centre role.
• A focused client service approach is essential, interacting with clients in a professional manner at all times.
• Excellent literacy and numeracy skills.
• Excellent communication skills both verbal and written.
• Excellent organisation and time management skills.
• Excellent attention to detail.
• Ability to cope under pressure.
• Ability to work to deadlines.
• Ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• 25 days' holiday per annum
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy