Job Description
Job Location: EAGLE MOUNTAIN CASINO - PORTERVILLE, CA 93257
Position Type: Full TimeEducation
Level: High School
Salary Range: $22.84 - $26.27 Hourly
Job Shift: Any
Job Category: Casino TITLE: LEGACY REWARDS SUPERVISOR
REVISED: August 1, 2022
APPROVED: April 17, 2023
The Legacy Rewards Supervisor is responsible for the supervision of the Legacy Rewards Representatives, and day-to-day operation of the Legacy Rewards Club.
DUTIES AND RESPONSIBILITIES:
- Train, supervise, discipline, and assume frontline responsibility for the Legacy Rewards Representatives.
- Train Legacy Rewards Representatives in the proper execution of job functions.
- Develop and administer departmental work schedules.
- Assume frontline responsibility for the execution of all special events, and other promotional programs.
- Serve as frontline management in issues regarding guest concerns, and effectively resolve them within the scope of authority of the Legacy Rewards Supervisor.
- Must attend and be certified in all applicable trainings required.
- All other departmental duties as assigned.
QualificationsQUALIFICATIONS AND REQUIREMENTS:
- Minimum age requirement is 21.
- Minimum one (1) year supervisory experience, or (1) year Legacy Rewards Representative experience.
- At least three (3) years, exposure to a hospitality environment.
- High school diploma or equivalent.
- Excellent communication, interpersonal and guest service skills.
- Must maintain a professional appearance.
- Knowledge of slot machines, bingo, and card games desired.
- Willing to train and attend trainings.
- Computer literate in Windows and Microsoft Office.
- Must have a valid driver’s license, and be insurable through the casino insurance carrier.
- Able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.
PHYSICAL AND ENVIRONMENTAL:
- While performing the duties of this job the Team Member is regularly required to talk, hear, stand for entire shift, walk, and sit.
- Repeatedly required to reach with hands and arms, use hand to finger, handle, or feel objects, tools, or controls.
- Occasionally required to climb, balance, stoop, kneel, crouch or crawl.
- Must be able to operate in mentally and physically stressful situations.
- Ability to move easily and quickly through the slot and table games areas.
- Must be able to lift and carry up to 50 pounds.
- Must be able to work in a fast-paced environment.
- Noise level is moderate to high when on casino floor.
- Exposure to cigarette smoke, ringing bells, and flashing lights when on the casino floor.
- Must be able to perform all essential duties of the job with or without reasonable accommodation.
REPORTS TO: Legacy Rewards Coordinator
SUPERVISES: Legacy Rewards Representatives
HOURS: The casino operates 24/7. Schedule, shift, and hours will vary
SALARY: $/hr. / weekly pay / overtime eligible
BENEFITS: Medical Dental, Vision, Group Life, and Healthiest You; Flexible Spending Plan (FSA), 401k, and PTO
PREFERENCE IN FILLING VACANCIES IS GIVEN TO QUALIFIED INDIAN APPLICANTS IN ACCORDANCE WITH THE TULE RIVER INDIAN PREFERENCE ORDINANCE; VETERAN PREFERENCE. EAGLE MOUNTAIN CASINO IS AN EQUAL OPPORTUNITY EMPLOYER.
