Job Description

Job Location: EAGLE MOUNTAIN CASINO - PORTERVILLE, CA 93257
Position Type: Full-Time/Part-TimeEducation
Level: High School
Salary Range: $17.16 - $17.16 Hourly

Job Shift: Any
Job Category: Casino
TITLE: LEGACY REWARDS REPRESENTATIVE
REVISED: August 1, 2022
APPROVED: April 17th, 2023
The Legacy Rewards Representative is responsible assisting guests with all promotions and events. This position serves as a liaison among the Casino Marketing Department and the guests.
DUTIES AND RESPONSIBILITIES:
- Actively promote the Legacy Rewards Club, and its benefits to Eagle Mountain Casino guests.
- Enroll all eligible guests into casino management system.
- Track carded table games players in the pit.
- Conduct promotions and help facilitate special events and entertainment.
- Distribute information about Eagle Mountain Casino to guests.
- Meet and greet guests upon their arrival, including bus and tour groups.
- Retain and relay information concerning all promotions, entertainment, and events.
- Make announcements regarding promotions, entertainment, and events.
- Record information regarding guests, major wins, etc. for the General Marketing Department.
- Must attend and be certified in all applicable trainings required.
- All other departmental duties as assigned by immediate supervisor.

QualificationsQUALIFICATIONS AND REQUIREMENTS:
- Minimum age requirement is 21.
- Exposure to a hospitality environment.
- General knowledge of gaming, including slots, bingo, and card games.
- Bilingual (English/Spanish) preferred.
- High school diploma or equivalent required.
- Outstanding guest service skills.
- Excellent communication and interpersonal skills.
- Must be able to read and write English fluently.
- Must maintain a professional appearance.
- Reliable, consistent transportation to and from Eagle Mountain Casino.
- Computer literate with, but not limited to, Microsoft Windows Suite.
- Able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.
PHYSICAL AND ENVIRONMENTAL:
- While performing the duties of this job, the Team Member is regularly required to talk, hear, stand, walk and sit.
- Repeatedly required to reach with hands and arms, use hand to finger, handle, or feel objects, tools, or controls.
- Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
- Must be able to operate in mentally and physically stressful situations.
- Ability to move easily and quickly through the slot and table games areas.
- Must be able to lift and carry up to 50 pounds.
- Must be able to work in a fast-paced environment.
- Noise level is moderate to high when on casino floor.
- Exposure to cigarette smoke, ringing bells, and flashing lights when on the casino floor.
- Must be able to perform all essential duties of the job with or without reasonable accommodation.
REPORTS TO: Legacy Rewards Supervisor
SUPERVISES: None
HOURS: The casino operates 24/7. Schedule, shift, and hours will vary
SALARY: $/hr. / weekly pay / overtime eligible
BENEFITS: Dependent on classification.
PREFERENCE IN FILLING VACANCIES IS GIVEN TO QUALIFIED INDIAN APPLICANTS IN ACCORDANCE WITH THE TULE RIVER INDIAN PREFERENCE ORDINANCE; VETERAN PREFERENCE. EAGLE MOUNTAIN CASINO IS AN EQUAL OPPORTUNITY EMPLOYER.