Job Description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Job title: Legacy Relationship Executive

Contract: Permanent 36.5 hours per week

Salary: £30,874

Based: Milton Keynes Office -Hybrid working

Are you a motivated communicator who loves being on the phone, thrives on achieving targets and wants your work to make a lasting difference? Join World Vision UK and help secure future funding that will transform the lives of vulnerable children for generations to come.

The Opportunity

Are you someone who genuinely enjoys being on the phone, building rapport quickly and having meaningful conversations every day?

We're looking for a highly motivated, target-driven individual to help grow World Vision UK's future legacy income. In this rewarding role, you'll speak with some of our most loyal and long-standing supporters, inspiring them to consider leaving a gift in their Will and nurturing relationships with those who have already expressed an interest in doing so.

You'll have the opportunity to have genuine conversations with supporters who are passionate about our work, thank them for their incredible commitment, and help them understand the lasting impact their legacy could have on generations of children.

If you gain energy from conversations, enjoy working towards targets and are motivated by making a difference through every call, we'd love to hear from you.

** As this role is not sponsored, you must be holding the Right to work in the UK documentation for your application to be considered**

What You'll Be Doing

• Building strong, meaningful relationships with long-standing World Vision supporters.
• Contacting supporters who have expressed an interest in leaving a gift in their Will and guiding them through the next steps.
• Proactively identifying opportunities to increase legacy pledges and future income.
• Delivering an exceptional supporter experience through regular engagement and stewardship.
• Thanking supporters for their loyalty and keeping them informed about the impact of their support.
• Achieving and exceeding agreed contact, conversion and pledge targets.
• Recording supporter interactions accurately and maintaining high-quality supporter data.

About You

We're looking for someone who combines empathy with ambition and is motivated by achieving results while making a genuine difference.

You'll bring:

• Previous experience in telemarketing, fundraising, sales, account management, customer service or a relationship-focused role.
• Exceptional communication and listening skills, with a warm and professional telephone manner.
• Resilience, determination and the tenacity to maintain high levels of outbound calling activity.
• A proven ability to work towards and achieve performance targets.
• Excellent listening and influencing skills.
• A genuine enjoyment of speaking with people and building relationships over the telephone.
• Strong organisational skills and attention to detail.
• Excellent written English and the ability to communicate clearly and professionally.

Why This Role Matters

World Vision UK has more than 100,000 supporters across the UK, many of whom have faithfully supported children through sponsorship for over a decade. These supporters deeply value the work we do and often welcome the opportunity to share their stories and experiences.

Your role will help ensure these valued supporters feel appreciated, connected and inspired, while also securing future funding that will enable World Vision to continue transforming children's lives for years to come.

Our Christian Culture

As a Christian organisation, our faith is central to who we are and how we work. We warmly welcome applications from people of all faiths and none; however, successful candidates will need to be comfortable working in an environment where Christian values are actively lived out and where colleagues may gather for prayer, worship, reflection and other faith-based activities as part of our organisational culture.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be a Disability Confident Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

Applicant Types Accepted:

Local Applicants Only