Job Description
Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: To maintain the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Leeward Market clean and ensure guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
Prepare, and serve food and beverage offerings within a coffee house setting
Must be able to communicate effectively with guests and associates
Must represent Omni standards when handling guest complaints and issues
Must remain professional in all situations
Must be willing to work in stressful, high-pressure situations
Understand and follow proper uniform and grooming standards
Ensure that the lobby public areas are maintained
Assist with monthly inventory, if necessary
Maintain a clean workspace throughout entire shift
Follow proper procedures regarding tendering transactions
Maintain a cash bank, and adhere to cash handling procedures
Responsible for accuracy of guest room numbers for room charges
Collaborate with other departments to ensure guest needs are satisfied
Adhere to proper food handling procedures
Proper knowledge of equipment use and safety procedures
Adhere to all policies regarding employee purchases and discount standards
Follow proper procedures for all logs, receipts and returns.
Follow proper procedures for accepting credit cards and checks.
Ensure each beverage is consistently prepared and served by Omni standards.
Proactively work to seek out ways in which to improve the experience for our guests.
QUALIFICATIONS:
Minimum 1-year customer service experience; in food/beverage and/or retail environment.
Previous coffee house and/or hotel experience preferred.
Previous cash handling and customer service experience required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
Ability to accurately and efficiently input information into MICROS.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.
ENVIRONMENT & POSITION ANALYSIS:
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, with consistent use of hands and arms.
TOOLS & EQUIPMENT:
Desktop computer (Opera, Micros terminal and Microsoft Office), printer, telephone, copier, fax machine and scanner. Coffee maker/urn, toaster, microwave, beverage machines, dishware, silverware, glassware, espresso machine, TurboChef, and toaster. Cleaning supplies such as vacuum, mop, broom, duster and chemicals.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
