Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a knowledgeable and empathetic Leave of Absence Manager to administer and support the company’s leave of absence programs across the U.S. and Canada. This position plays a critical role on the Benefits Team, ensuring compliance with applicable laws and policies while delivering a positive employee experience during leave events. You’ll manage all types of leave—including FMLA, ADA, disability, parental, personal, workers’ compensation, and statutory leaves—and partner closely with third-party administrators, HR, payroll, and managers. Our Leave of Absence Manager reports to the Compliance Director and supports our growing, distributed workforce of approximately 5,000 employees across North America.
Key Responsibilities
Administer end-to-end leave of absence processes for employees in the U.S. and Canada, including federal/provincial and state-mandated leaves (e.g., FMLA, ADA, CFRA, STD/LTD, ESA leaves, QPIP, EI sick benefits).
Act as a primary point of contact for employees requesting or taking leave; guide them through the process with clear, timely, and empathetic communication.
Collaborate with third-party leave administrators and internal partners to ensure timely processing, accurate tracking, and a seamless experience for employees.
Maintain accurate leave records in HRIS and case management systems, and ensure all necessary documentation is collected and retained in compliance with privacy laws (HIPAA, PIPEDA).
Support coordination of disability and income replacement programs (e.g., U.S. STD/LTD, Canada EI and LTD plans), including understanding regional differences.
Partner with Payroll and Benefits to ensure accurate pay, benefits continuation, and return-to-work processes.
Provide consultation to managers and HR Business Partners regarding leave eligibility, job protection, accommodation needs, and return-to-work strategies.
Support the ADA and Canada duty-to-accommodate processes, ensuring a collaborative and compliant interactive process.
Stay current on U.S. federal/state and Canadian federal/provincial leave regulations and industry trends; recommend process updates and policy enhancements as needed.
Contribute to the development of leave policies, employee-facing resources, and internal training materials.
Participate in audits, compliance reviews, and data reporting as required
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field preferred. Equivalent work experience will be considered.
4-6 years of experience managing employee leave programs in both the U.S. and Canada.
Strong knowledge of FMLA, ADA, U.S. state leave laws, and Canadian provincial leave entitlements (e.g., Ontario ESA, Québec QPIP).
Experience working with third-party leave administrators and HR systems (e.g., Workday, SAP, UKG).
High level of confidentiality, emotional intelligence, and professionalism.
Excellent organizational and project management skills with strong attention to detail and the ability to manage high volumes of concurrent cases.
Strong written and verbal communication skills with the ability to explain complex processes clearly and empathetically.
Experience in a tech or fast-paced, high-growth environment is a plus.
Benefits or HR certification (CEBS, PHR, SHRM-CP, CHRP) is a plus.
Estimated Base Pay Rang: $64,100 - $104,700 USD/annually
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next. With a network that stretches over 16.8 million fiber miles and spans an impressive 141,000 route miles, Zayo is not just in the business of connectivity – we're in the business of limitless potential.
Imagine a world where possibilities are boundless, where businesses can seamlessly bridge the gap between where they are and where they want to be. That's the world we're creating, one fiber mile at a time. Zayo's tailored connectivity and cutting-edge edge solutions are the heartbeat of carriers, cloud pioneers, data centers, educational institutions, and enterprises alike.
From the very core to the cloud to the edge, Zayo is there, powering exceptional experiences that redefine what's achievable.
So, are you ready to unlock the true power of connection? Embark on this journey with us and discover how Zayo doesn't just connect dots – we connect destinies. For more information, visit zayo.com.
