APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.
Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.
Human Resources Solutions (HRS)/Office of Benefits Administration is recruiting for a Clerical Associate III to function as a Leave of Absence Assistant. The candidate will be responsible for the following:
* Serve as the primary contract for agency employees requesting long term leave of absence due to medical illness, FLMA qualifying events, military-ordered leave, and/or leave for childcare purposes.
* Assist employees with troubleshooting long-term leave submission into the Employee Online Request System.
* Monitor Leave of Absence Unit mailbox and responds to general inquiries.
* Contact employees who have requested long-term leave of absence to secure required medical/supporting documentation.
* Scan and index confidential document and long-term leave of absence case folders/files on a day-today basis.
* Complete ad-hoc assignments related to unit administrative support activities
* Retrieve agency-wide long-term leave of absence requests from the Employee Online Requests system and assign requests to the unit Leave Consultants.
* Update all unit tracking systems and productivity logs.
* Conduct research agency records and record-keeping systems to assist Leave of Absence unit staff in gathering information to efficiently process long-term leave of absence requests (i.e. HRA One Viewer).
* Prepare memorandums and correspondence, and handle other confidential documents for the Leave Consultants, Leave of Absence Unit Manager, and the Leave of Absence Associate.
* Provide guidance to agency employees and supervisors seeking information on the long-term leave of absence process, via telephone and email, and data-enters related information into the various in-house productivity/tracking systems; consistently delivers optimal customer service across all customer touch points.
* Distribute system printouts, incoming medical documentation, case folders/files, faxes and supplies to the Leave of Absence unit staff, in an effort to promote and facilitate a productive workflow.
Hours/Schedule: 9:00 AM to 5:00 PM
CLERICAL ASSOCIATE - 10251
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
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The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
