Job Description

Our Opportunity:

Chewy is looking for a Leave and Accommodation Analyst to join our Human Resources Shared Services Team. Under the supervision of the team manager, this role is responsible for leaves of absence (LOA) and ADA Accommoda on case management for Chewy. This role will review leave and accommoda on cases under Federal and State guidelines and Chewy policy including FMLA, short-term disability, state and local leave, parental leave, and unpaid personal leaves of absence. This posi on maintains consistent contact and mely follow-up with team members, crea ng a posi ve Leave experience. You will also partner with stakeholders such as Benefits, Legal, Payroll, Local HR Teams, and our Third-Party Administrator, to ensure mely resolu on of cases.

What You’ll Do:

• Manage an ongoing caseload of leave and ADA requests/escalations ensuring high performance, accuracy, and compliance with internal standards and legal requirements.
• Educate employees and HR on complicated aspects of return to work, accommodations, and complex case processes
• Consult with internal stakeholders to make recommendations for leaves of absence and ADA accommodations based on federal regulations and company policies
• Monitor implemented accommodations to ensure viability and proactively engage when adjustments are needed.
• Own the pre-employment accommodation process by providing end-to-end case management including engaging the candidate, hiring manager, and other stakeholders
• Effectively document, analyze, and resolve leave and accommodation-related issues
• Maintain relevant HR repositories, job aids, and SOPs, to ensure tools and communications are up to date
• Identify and consult on high-risk legal events including accommodation denials and potential termination actions
• Consult, coordinate, negotiate, and partner with our LOA TPA, HR, Legal, Payroll, Managers, Benefits, team members, and other departments/systems as appropriate
• Based on case performance insights in ServiceNow, partner with sites to enhance their understanding and improve case operation in ServiceNow
• Perform root cause analysis to identify opportunities for improvement, communicate findings, and monitor to ensure effective resolution
• Partner with Payroll to resolve any pay discrepancies or issues in the handling of an LOAA Claim
• Collaborate with cross-functional teams to review operational processes and systems, identify areas for improvement, and implement necessary changes to enhance the overall LOAA experience
• Utilize data-driven insights to inform decision-making processes related to LOAA case management strategies and procedures.

What You’ll Need:

• Bachelor’s Degree in Human Resources or related discipline preferred
• 3 years’ experience years administering requests for accommodations, leaves of absence, and FMLA
• Advanced knowledge of US Federal, State, and Local leave law, the Americans with Disabilities Act, and other leave-related regulations
• Preserves confidentiality of employee medical documentation and files with an understanding of HIPAA requirements
• Demonstrable knowledge in using ServiceNow or similar HR case management software
• Strong analytical skills with experience in conducting root cause analysis and driving process improvements.
• Excellent customer service and communication skills with an ability to answer questions tactfully and resolve difficult situations with team members and leaders
• Demonstrated organizational skills including the ability to prioritize workload, balance conflicting priorities, and attention to detail

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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