Job Description

Role Purpose

Manage leasing coordination and tenant relationship activities across the Film Studio asset, ensuring effective onboarding, occupancy management, tenant retention, and operational readiness to support commercial performance and long-term occupier satisfaction. The role combines leasing coordination with proactive occupier and operator servicing within a specialized studio environment.

Key Responsibilities

• Support implementation of leasing and occupancy strategies across the Film Studio asset.
• Coordinate tenant and operator onboarding, move-in readiness, service activation, and operational integration.
• Act as the primary operational contact for tenants, operators, and commercial occupants across onboarding and occupancy stages.
• Manage tenant communication, issue resolution, and relationship management activities to support long-term retention and satisfaction.
• Coordinate lease administration, occupier documentation, and onboarding requirements in line with approved processes.
• Monitor occupancy utilization, tenant operational requirements, and service readiness across occupied spaces.
• Support tenant retention initiatives, renewals planning, and service quality improvement activities.
• Coordinate operational support with Finance, Operations, HSE, IT, and Corporate Enablement teams to resolve tenant-facing issues efficiently.
• Track tenant requests, escalations, action logs, and operational follow-ups through to closure.
• Support implementation of approved pricing, leasing frameworks, and commercial terms where required.
• Conduct tenant satisfaction follow-ups and identify service improvement opportunities.
• Monitor tenant compliance with operational, contractual, access, and HSE requirements.
• Prepare occupancy reports, tenant updates, onboarding trackers, and operational dashboards.
• Support leasing negotiations and commercial discussions where required.
• Coordinate activation readiness for new tenants, operators, and strategic partnerships prior to go-live.

KPIs

• Occupancy rate
• Tenant retention rate
• Tenant satisfaction score
• Tenant onboarding cycle time
• Number of unresolved tenant escalations
• Lease renewal rate
• Operational readiness timelines

Requirements

• Bachelor’s degree in Business Administration, Real Estate, Hospitality, Property Management, or related field.
• 5–7 years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset management.
• Experience within mixed-use, entertainment, hospitality, operational, or specialized commercial assets preferred.
• Experience managing tenant-facing or operator-facing activities within commercial, hospitality, entertainment, or operational environments.
• Exposure to entertainment, creative, destination-based, or specialized asset environments preferred.
• Strong stakeholder and customer relationship management capability.
• Understanding of leasing operations, occupier onboarding, and occupancy management.
• Ability to coordinate cross-functional operational requirements and service activation activities.
• Strong issue resolution, follow-up discipline, and communication capability.

Key Competencies

• Tenant relationship management
• Leasing operations
• Stakeholder coordination
• Customer service
• Commercial operations
• Communication skills
• Problem solving