Satellite Office

Leasing Support Agent

Satellite Office  •  Pasig City, PH (Onsite)  •  4 hours ago
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Job Description

About the Role You'll join the Operations team of a fast-growing property and residential leasing business based in Australia, working as the critical link between prospective tenants and the on-site leasing team. You'll manage leads from first contact through to confirmed tour, keeping the pipeline moving with speed, warmth, and sharp attention to detail.

What You'll Do

  • Reach out to new leads within 2 hours by phone and email, capturing key preferences along the way
  • Schedule and manage property tours across multiple buildings using the CRM and booking calendar
  • Confirm tour attendance 24 hours ahead and again on the morning of the appointment
  • Re-engage leads who've gone quiet to keep bookings on track
  • Answer CRM enquiries about tours and respond to prospect questions
  • Join daily team huddles and share insights on lead activity and trends
  • Compile a daily activity report covering leads, calls, bookings, and pricing feedback
  • Help spot and flag potential safety concerns in line with workplace practices

What You'll Bring

  • At least 2 years in a customer service role — you know how to build rapport fast
  • Confident, natural communicator across both phone (the majority of your day) and email
  • Comfortable in MS Office and CRM systems, with an eye for accurate data entry
  • Highly organized, deadline-driven, and cool under pressure when priorities shift
  • A warm, engaging personality — you genuinely enjoy talking to people

Nice to Have

  • Prior experience in leasing, real estate, or high-volume call/data-entry environments — a definite plus, not a requirement

What's In It For You

  • Be part of a supportive Operations team with clear daily rhythms and huddles
  • Play a genuinely important front-line role in a growing leasing pipeline
  • Work with modern CRM and leasing tools
  • Competitive salary, discussed during the interview
Satellite Office

About Satellite Office

At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.

We’re not your typical offshoring provider; we’re your strategic growth partner.

With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.

Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.

We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.

Why should you choose us?

✅ Top talent for any roles, tailored to you

Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.

✅ Fully managed, with expert support

We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.

✅ Premium office infrastructure

Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.

✅ Hands-on leadership

With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.

Ready to see how offshoring can transform your business?

Visit our website or DM us for a free offshoring consultation.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
2013
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