Job Description

POSITION SUMMARY

The Leasing Professional creates exceptional first impressions for prospective residents and delivers outstanding service throughout the resident lifecycle. This role supports occupancy, retention, and revenue goals by combining sales expertise with a hospitality mindset. Every interaction and every apartment shown should reflect the quality and standards of Broe Real Estate Group (BREG) communities.

As a locally owned and operated company, Broe Real Estate Group brings a personal level of commitment to each community we manage. Our ownership presence allows us to make decisions quickly, maintain high standards, and create lasting relationships with both residents and team members.

ESSENTIAL RESPONSIBILITIES

Leasing & Prospect Engagement

• Welcome and connect with prospective residents through professional, personalized tours that highlight the property’s features, amenities, and value.
• Conduct both indoor and outdoor tours of the property and grounds.
• Manage inquiries and follow-up communication through CRM tools to convert leads into signed leases.
• Guide prospects through the leasing process from application to move-in with accuracy, professionalism, and

attention to detail.

• Ensure all leasing documentation is accurate, complete, and compliant with Fair Housing and company policies.
• Unit Readiness & Property Presentation
• Walk all model, vacant, and soon-to-be-vacant apartments regularly to confirm readiness for tours and move ins.
• Partner with maintenance and housekeeping teams to resolve any issues quickly and ensure every apartment is

tour ready.

• Maintain the cleanliness and appearance of model units, amenity areas, and the leasing office daily to ensure an

exceptional first impression.

• Close models and amenity spaces at the end of each day according to company standards.

Resident Retention & Experience

• Build meaningful relationships with current residents to enhance satisfaction and loyalty.
• Proactively engage with residents to anticipate needs, resolve concerns, and reinforce community value.
• Partner with the management team to plan and participate in resident events that strengthen community connection.
• Conduct renewal outreach, present renewal options, and close renewals to achieve retention goals and earn renewal commissions.
• Track renewal conversion rates and resident satisfaction as part of performance metrics.
• Operations & Team Collaboration
• Assist with marketing initiatives, online listings, outreach efforts, and reputation management.
• Shop competitive properties to stay informed about market pricing and trends.
• Enter service requests and follow up to confirm completion and resident satisfaction.
• Participate in ongoing training and development programs to strengthen product knowledge and leasing performance.

OTHER DUTIES

• Perform other duties and projects as assigned

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma required; college coursework or degree preferred.
• 1–2 years of experience in leasing, hospitality, or customer service, preferably in multifamily housing.
• Weekend and flexible scheduling availability required.
• Reliable transportation and proof of eligibility to work in the U.S.
• Relationship-driven with a hospitality mindset and strong attention to detail.
• Sales-focused with excellent communication, presentation, and closing skills.
• Organized, proactive, able to manage multiple priorities in a fast-pacedenvironment.
• Proficient in Yardi or other property management systems, Microsoft Office Suite, and CRM tools.
• Professional appearance, consistent follow-through, and accountability to teams' standards.
• Collaborative team player who demonstrates initiative and integrity.

PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• Experience with Yardi.

WORK ENVIRONMENT

• Duties are conducted both indoors and outdoors while touring the community and walking the property grounds.

TRAVEL

• Minimal, may occasionally travel to other nearby properties to fill in.

COMPENSATION

• Estimated Starting Hourly Wage: $23.00
• Exact starting hourly wage is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities.
• FLSA Status: Non-Exempt, Eligible for overtime
• Eligible for Participation – Annual Discretionary Bonus

BENEFITS

• 401(k) / 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Mental wellbeing resources
• Paid Maternity leave
• Paid Parental leave
• Referral program
• Relocation assistance
• Sick time
• Vacation time
• Vision insurance

DISCLAIMER

Applications will be accepted on an ongoing basis until the position is filled.

OmniTRAX conducts its recruiting and hiring activities directly and does not utilize third-party recruiting agencies, staffing firms, search firms, or fee-based referral services unless specifically engaged through a written agreement authorized by the Company. OmniTRAX does not accept unsolicited resumes or candidate submissions from any agency or firm. Resumes or candidate information submitted to any OmniTRAX employee without a valid, fully executed recruiting agreement and a specific requisition assignment authorized by the Company will be deemed unsolicited and become the property of OmniTRAX. OmniTRAX reserves the right to pursue and hire any candidate submitted through unsolicited means without any obligation to pay a fee, commission, or other compensation to the submitting agency.