Job Description

Marcus & Millichap is the nation’s leading brokerage firm specializing in real estate investments with offices nationwide. Marcus & Millichap offers owners and investors the nation's most comprehensive real estate research and analysis for all types of income-producing property.

We are seeking an experienced Leasing Operations Manager to establish and execute the operational foundation for a newly formed retail leasing business unit. This role is highly hands-on, focused on developing workflows, policies, compliance standards, reporting systems, and cross-functional processes that enable a scalable leasing platform.

The ideal candidate is self-directed, operationally rigorous, and comfortable working in ambiguous environments, partnering across legal, finance, brokerage, and back-office teams to create structure and consistency. This role will serve as the operational architect for the retail leasing function, supporting long-term growth, compliance, and performance tracking.

The base salary range for this role is $125,000– $145,000 per year. This position is eligible for a discretionary performance‑based bonus. The exact bonus amount is not guaranteed and will vary based on individual performance, team results, and company performance. . Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted salary ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions.

Responsibilities:

• Establish and execute the operational foundation for a newly formed retail leasing business unit, including end‑to‑end workflows from initial stages through execution, documentation, and lease administration.
• Design, implement, and document standardized business processes, policies, procedures, and SOPs to support scalable leasing operations.
• Build and maintain compliance frameworks, documentation standards, internal controls, and audit readiness in partnership with Legal and Compliance teams.
• Develop systems and tools to track leasing activity, pipeline, and performance metrics, including dashboards and leadership reporting.
• Partner cross‑functionally with Legal, Finance, Operations, Accounting, Brokerage, and Field leadership to support leasing transactions and approvals.
• Coordinate deal flow, documentation, approvals, and data accuracy across all leasing activities.
• Establish governance and operational cadence, including periodic internal reviews and audits to ensure process adherence and improvement.
• Support market expansion and new leasing initiatives by adapting workflows and operational frameworks across multiple geographic markets.
• Ensure data integrity, recordkeeping, and reporting accuracy within leasing systems and trackers.
• Provide operational guidance and process support to leasing teams as the business unit scales.
• Conduct market and competitive research as needed to inform operational frameworks and support leadership decision-making.

Qualifications:

• 7–12 years of progressive leasing experience required, with demonstrated focus on leasing operations, administration, and execution.
• Exceptional oral and written communication, interpersonal and influencing skills.
• Strong sense of urgency with a commitment to quality and follow through.
• Strong business acumen, decision-making and negotiation skills.
• Must be a self-motivated individual with the ability to manage multiple and competing priorities in a fast-paced environment.
• Demonstrated success standing up new business units, markets, or operational functions, including creating processes from the ground up.
• Strong working knowledge of lease structures, lease administration, and contractual compliance requirements.
• Hands-on experience managing end‑to‑end deal flow, including documentation, approvals, system entry, and data accuracy.
• Experience developing, documenting, and enforcing policies, procedures, and SOPs for leasing and back‑office teams.
• Strong process design, operational efficiency, and controls skill set.
• Highly effective in ambiguous, evolving environments, including early‑stage, growth‑stage, or restructuring scenarios.
• Highly organized and detail‑oriented, with strong prioritization and execution skills.
• Bachelor’s Degrees or equivalent work experience required.

Benefits:

Marcus & Millichap offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans:
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with employer matching contributions
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness resources
Benefits eligibility, coverage, and employer contributions may vary based on position, employment status (full-time or part-time), location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request. Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada.

Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.

Marcus & Millichap, Inc. is a leading national real estate services firm specializing in commercial real estate investment sales, financing services, research and advisory services. As of December 31, 2025, the Company had 1,808 investment sales and financing professionals in more than 80 offices who provide investment brokerage and financing services to sellers and buyers of commercial real estate. The Company also offers market research, consulting and advisory, and leasing services to its clients. Marcus & Millichap, Inc. closed 8,818 transactions in 2025, with a sales volume of $50.8 billion.

Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.