Job Description

WHO WE ARE
Since 2004, Bluecrest Residential has owned and managed over 10,000 units throughout the US, with $2 billion in assets under management. We’ve taken technology and transparency to an elevated level. We have no patience for bureaucratic red tape; our teams are empowered to solve problems and make decisions that are in the best interest of their asset.

We are seeking a progressive Leasing Manager to join our team of avid learners; someone who is passionate for delivering results and making an impact.

As a Leasing Manager, your mission is to oversee all phases of apartment leasing, according to policy and Bluecrest standard. Achieve maximum rental revenue and prospect satisfaction with strong focus on leasing goals, online reputation, positive resident relations, and coaching/training the leasing team.. To achieve this you will:

• Embrace Bluecrest's culture of empowerment and transparency by engaging in healthy debate with leadership (No Fear of Conflict) and sharing what is not working well (4WHAT) on a weekly basis.
• Lead the leasing team to meet or exceed monthly leasing goals.
• Maintain a closing and conversion rate of 40%+ per Bluecrest standard.
• Maintain 80% + on all Bluecrest secret shops, telephone and in-person.
• Claim leads quickly as they come in, but always within 1 hour.
• Set appointments consistently; at least 40% of all leads becoming a show.
• Conduct tours, greet prospects, and ask for applications on all tours.
• Follow up and maintain pipeline by leaving detailed notes, with active lead contact no more than 48 hours from last attempt. Report to manager any employee that is not in compliance with the follow up standards.
• Shop comps within two weeks of employment and at least once a quarter.
• Communicate effectively when performing all functions related to residency inquiries by way of telephone, in-person, email, and social media.
• Manage the resident retention program to ensure 50%+ actual retention.
• Lead the team in customer satisfaction and renewal %.
• Make regular renewal contact with residents approaching lease expiration, ensuring zero unknowns 30 days out from lease expiration.
• Communicate solutions for resident issues and move-out trends to Property Manager on a regular basis.
• Assist the Manager in onboarding and training the leasing team.

WHO YOU ARE

• You are a problem solver.
• You are organized and have a plan for every day.
• You embrace change and the opportunity it brings.
• You are competitive by nature and love to sell.
• You run on transparency and healthy debate (No Fear of Conflict); using your voice and follow through to make a difference.
• You are passionate about customer service; you promote businesses that have treated you well and you always read reviews.
• You see technology as a tool to help you do your job better.
• You view marketing as an opportunity to show off your product; both digital and community outreach are among your favorite to-dos.
• You consider your residents an extended family and look forward to planning monthly resident events.
• You know that teamwork is key in sustaining a winning property.

Requirements

WHAT YOU BRING TO BLUECREST

• You have two years of leasing experience; preferred.
• You have experience in customer service.
• You have experience in sales.
• You have excellent interpersonal and communication skills.
• You have computer/technology skills; Yardi software preferred.
• You have reliable transportation to perform all job duties on and off site.

Benefits

Paid Time Off- 120 hours PTO accrual stating upon hire.

Floating Days- 2 floating days.

Holiday Pay- 9.5 holidays.

Paid Volunteer Hours- 8 hours of paid volunteer time you can use throughout the year.

Housing Discounts- 25% off rent available for all employees off any unit.

Comprehensive Insurance Benefits- Medical PPO, HDHP, FSA, HSA with employer match

Dental, Vision, STD, & LTD.

Retirement Plan- 401K with a 25% company match up to 6%.

Travel & Personal Discounts- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount).

Certification Reimbursement- Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more!

Performance Bonuses- Leasing, renewal, CNOI performance-based bonuses & more.

Tech Forward & Transparent Culture- Innovative internal software to make your job easier!

Property Empowerment- Operate your property without the regional bureaucratic constraints of a traditional property management company.

Cultural Appeal- We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters!

EOE