Job Description

Position Summary:

The Leasing Coordinator supports the Centralized Leasing Team by delivering on-site assistance to prospective residents touring our communities. This individual will contribute to our leasing goals by demonstrating strong customer service and administrative acumen, understanding and surpassing customer expectations while engaging with prospects that will be touring the community.

Key Responsibilities:

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality including: greeting prospects when they arrive at the community, serving as a point of contact for walk-in traffic and assisting with TourGuide App, and providing directional and access support to prospects.
• Conducts guided tours, as requested by the prospect, and uses a consultative approach to evaluate customer needs and uncover opportunities to enhance the customer service experience and identify any gaps in the touring process.
• Inputs all activity and customer information into CRM databases in a timely and accurate manner. Supports Centralized Leasing Team with lead follow up, as needed.
• Proactively ensures that the tour path, model units, vacant units and the community always maintain an exceptional presentation quality.

Additional Requirements:

Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations

• Education & Experience:
• High school diploma or equivalent work experience
• Min. 2 years experience in a customer service or sales
• Other:
• Strong verbal and written communication skills.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position)

Community Details:

Communities of Responsibility: Pacifica Place

Unit Count: 896

Compensation:

Base Pay Start Rate: $28.65

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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