Job Description

WPM is looking for a friendly and energetic individual, with sales and customer service experience to join our leasing team at Twin Ridge Apartments, located in Pikesville, MD. In this position, you will be responsible for assisting with resident and potential resident files and performing other administrative duties. Qualified candidates will organize and detail oriented. Previous experience in customer service is preferred; some leasing experience is a plus.

** Hourly rate starting at $19 an hour**

**Leasing associates are offered a competitive base pay, plus commission and bonus opportunity! **

Twin Ridge is a property of WPM Real Estate Management, one of the area’s largest property management companies and named a “Top Workplace” by The Baltimore Sun for twelve consecutive years! At WPM we encourage continuing education and certification opportunity; we offer competitive salaries and bonuses, and a Welcoming company culture that sets us apart from the others!

This is a part-time position, you would be required to work Monday and Thursday from 8:45am-5:30pm and Saturday from 9:45am-5pm.

In this role, your essential functions will include:

• Tracking all phone and walk-in traffic by recording it into the system daily; prepare weekly traffic reports
• Assist applicants with application process and gather the supporting documentation
• Maintain marketing materials
• Manage vacancies by maintaining vacancy report daily, performing all checklist items to prepare vacant unit for move-in
• Ensuring vacant apartments are ready for move-in by performing minor cleaning of fixtures, floors, windows, etc.
• Promote resident retention through completion of tasks in Resident Retention Plan; Planning, assisting with, and participating in community events for the residents
• Visit competitor properties quarterly to stay informed of competitor specials
• Assist Management in establishing, promoting, and maintaining positive relations with the residents and with everyday operations of the property
• Provide prospects, residents and vendors with assistance in scheduling building tours, maintenance, communicating building procedures and supplying general building information.
• Coordinate, Market and participate in resident outreach and Marketing events
• Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages and etc.
• Process correspondence with residents, contractors and other third parties for Property Management staff.
• Maintain and update insurance certificate files for all residents
• Assist in electronic/hard copy filing systems for all residents, invoices, purchase orders, vendors, and other files.
• Contribute toward operational needs by helping to provide phone coverage, administrative support related to maintaining property management operations
• Perform other duties as assigned

Required Knowledge, Skills, and Abilities

• Ability to present a positive professional image in appearance, demeanor, and dress
• Ability to operate PC and learn new software
• Ability to communicate effectively
• Ability to work flexible hours as business needs dictate
• Must possess a valid driver’s license and vehicle
• Requires weekend work and occasional evenings
• Strong attention to detail
• Commitment to excellence
• Ability to successfully multitask in a fast-paced environment

Education and Experience

• High School Diploma or equivalent
• Prior leasing and/or sales experience preferred

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