Job Description

Job Location Suffolk, VA 23435 Salary Range $16.00 - $18.00 Hourly

This position is responsible for conveying the benefits of the community when the Property Manager is not present. This position is also responsible for the leasing process by interacting directly with prospective and current residents to achieve maximum occupancy and maintains communication throughout the tenancy of the resident by performing the following duties.

DUTIES AND RESPONSIBILITIES:

• Demonstrates and leases apartments/space through use of effective selling techniques; for a thorough knowledge of the market, including knowledge of competition and analysis of market data, and for prospect generation through effective newspaper advertising, direct mail, outside sales preparation to local companies; and prospect follow-up.
• Administers rental and marketing programs as directed by company policy and procedures and to make recommendations to the Property Manager or Senior Manager to increase profitability.
• Provides information about the apartments and the community to the prospective resident and schedules visits to the community.
• Leases apartments at an acceptable determined percent of total prospects.
• Greets visitors and determines if the community meets the client’s qualifications.
• Explains all lease and community policies to new and current residents.
• Prepares and assists with all leasing paperwork (i.e. applications, lease agreements and addenda, employment and credit checks, and lease move-in packets).
• Collects security deposits, rent and all other funds associated with resident moves.
• Communicates changes in units leased status to Maintenance Department.
• Completes service requests and communicates to Maintenance Department.
• Supports the overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc.
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Understands and complies with state landlord-tenant Fair Housing laws and standards and receives and maintains appropriate certifications.
• Monitors the community advertisements and effectiveness of responses; maintains ad book and demographics.
• Prepares monthly competitive survey reports and analyzes the real estate market trends and conditions in the area.
• Monitors all current and future vacancies to proactively react to future occupancy needs.
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations to the Property Manager.
• Inspects all vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Works with the Property Manager to assure curb appeal and community appearance is acceptable.
• Conducts follow-up activity with all residents in order to establish positive resident relations.
• Maintains current resident files.
• Maintains open communications with the Property Manager and Maintenance Supervisor.
• Attends and participates in training seminars as requested.
• Becomes active in the local business community and develops a rapport with the residential community.
• Assists the Property Manager in implementing resident retention and renewal programs.
• Makes recommendations to management regarding improvements for the overall operation of the community.
• Attends and assists in the coordination and organization of resident relations and activities, such as newsletters, parties, etc.
• Accompanies vendors or contractors to resident apartments as needed.
• Runs errands as necessary.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

No supervisory responsibilities.

Qualifications

QUALIFICATIONS:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required: Possession of valid Virginia Driver’s License and proof of insurance. (Errands are part of duties as assigned).
• Computer skills required: Microsoft Office Suite; Payroll Systems; Project Management Software
• Other skills required:
  -
  • A minimum of one year sales experience preferred.
  • Customer service background desirable.
  • Basic arithmetic skills necessary.
  • Excellent communication and organizational skills necessary.
  • Individual must enjoy dealing with people, have outstanding customer service skills. Weekend and/or holiday hours may be required.
  • Willingness to complete time sensitive projects after regular hours when necessary.
  • Must be willing to travel and occasionally stay overnight.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.