Job Description

Job Title: Leasing Agent
Location: Syracuse, NY
Job Type: Full Time, On-site 
Compensation and Benefits 

• $20/hr + $100/ lease commission, commensurate with experience 

• Health Insurance 

• PTO and Holiday Pay 

Lifestyle Apartments Syracuse is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.

Ideal Candidate Profile:

We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:

• Humble: Open to learning and growing while supporting the team

• Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance

• Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities

You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.

Key Responsibilities:

Leasing & Sales

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process

• Present available units and community amenities in an appealing, persuasive, and informative manner

• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle

• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics

• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies

• Follow up with prospects via phone, email, and CRM systems to convert leads into leases

Marketing & Outreach

• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events

• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.

• Track traffic and leasing performance using internal reporting tools

• Coordinate move-in logistics, welcome packages, and resident orientations

Customer Service & Retention

• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction

• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys

• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively

Administrative & Operational Support

• Maintain daily knowledge of apartment availability, pricing, and lease expirations

• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness

• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready

• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time

• Ensure leasing office and tour paths are consistently clean, organized, and welcoming

Requirements & Qualifications:

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)

• Previous experience in apartment leasing or residential property management strongly preferred

• Strong communication, presentation, and negotiation skills

• High energy, outgoing personality, and professional appearance

• Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus

• Excellent organization and time management skills

• Must be available to work weekends and flexible weekday hours as needed

• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs

• High school diploma or equivalent; college coursework in business or real estate is a plus

Compensation & Benefits:

• Base Salary:$20/hr + Commissions

• Quarterly Bonus Pool + Year-End Performance Bonus

• Health & Dental Insurance

• Generous Paid Time Off (PTO) & Paid Holidays

• Career growth opportunities within a fast-growing property management company

• Supportive, collaborative team culture focused on excellence and resident satisfaction