Job Description

ABOUT OUR COMPANY

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability

About the Position:

The Leasing & Administration Specialist thrives in a fast-paced, entrepreneurial environment and possesses strong negotiation and communication skills. They are primarily responsible for the leasing units and maintaining an occupancy rate of 100% in a portfolio of multi-residential high-rise apartments as well as the day to day administration of the property.

Key Responsibilities:

Leasing:

• Demonstrate excellent sales/leasing skills, continuously seeking to minimize vacancy and achieve leasing targets
• Immediately record all telephone and in-person visits on appropriate reports
• Complete and maintain guest cards according to established procedures
• Greet prospective residents and determine their needs and desires for accommodation (ask questions; utilize completed guest cards, etc.)
• Show community and suite(s), applying product knowledge to match the client’s needs by communicating the features and benefits
• Close the sale
• Complete application to lease with the prospect, secure deposit and other required documentation in accordance with company procedures
• Submit application for approval and promptly advise applicant of approval review outcome
• Prepare lease agreements, secure new resident signature(s) on all required paperwork prior to move-in, and process paperwork in accordance with company procedures
• Ensure all suites are completely ready for resident to move-in on agreed date
• Maintain accurate record of monthly commission bonuses
• Participate in training as required
• Complete and submit as required Traffic, Sales & Log reports
• Stay constantly abreast of competitive offerings by playing an active role in conducting market surveys and regularly shopping the competition

Building Administration:

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests
• Be available to residents for general inquiries about living in their suite, building and community
• Actively managing lease renewals and retention program
• Collaborate with cleaning and maintenance teams to ensure optimal service to residents
• Follow up on work orders as needed
• Responsible for day-to-day operations of the building including but not limited to:
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Receiving and coordinating service requests
• Receiving tenancy termination notices, reviewing rent ready and vacancy reports
• Assisting with "move-in" and "move-out" procedures and surveys
• Any other duties as requested by management.

Job Requirements:

Education and Experience:

• Completion of High School or general education degree (GED)
• 2+ years of related experience in a sales or related role
• Experience with Leasing principles would be an asset
• Proven track record of following through to achieve results
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
• Strong team player, eager and willing contributor to team success even in areas outside of position requirements
• Ability to work a flexible schedule, including evenings and weekends
• Ability to allocate own time effectively, work well under pressure, and manage tight deadlines
• Ability to take initiative, innovate, and continuously seek to improve

Compensation:

This posting is to backfill an existing position within the team.

The expected annualized base salary range for this position is $40,000 - $50,000 The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training.

Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include quarterly bonuses, comprehensive health and dental benefits, employee recognition program, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, and volunteering days).