Job Description

■LEARNING TECHNOLOGY SPECIALIST

(Hybrid – Primary Remote in Ottawa, ON)

CONTRIBUTING TO THE CMPA

The Safe Medical Care & EDI group contributes to the key strategic objective of advancing safe medical care, by leveraging knowledge and expertise to identify member needs, and better understand their medico-legal risk. The group works with corporate and safe medical care analytics and uses these insights to create knowledge translation products to design and deliver learning to enhance the safety, reliability, and quality of healthcare in Canada. The group collaborates with Member Experience physician advisors to construct a dynamic approach towards member needs assessment, learning product evolution, evaluation and continuous improvement. The group also leads a collaborative approach to implementing the Organizational Learning Program Plan, which endeavours to provide a robust learning environment that will support staff, leaders, and councillors in their ongoing learning and skills development. In addition, this group plays a pivotal role in driving the integration of Equity, Diversity, and Inclusion (EDI) principles throughout the Canadian Medical Protective Association (CMPA). This commitment extends to governance, to fostering an inclusive and supportive environment for all employees, and to ensuring that our services to members reflect these core values. Together with the leadership team across CMPA, this group champions EDI initiatives and strives to create a workplace where diverse perspectives are valued, and everyone has the opportunity to thrive. Our dedication to EDI not only enhances our organizational culture but also strengthens our ability to serve our members with empathy respect, and protects the professional integrity of physicians, and promotes safe medical care

POSITION OVERVIEW

The Educational Technology Specialist serves as the business-side technical lead for the Learning Management System (LMS) and related educational technology solutions. The role is responsible for platform administration, governance, innovation, reporting, and user enablement to ensure learning technologies effectively support organizational learning objectives, operational requirements, and learner experiences. Working collaboratively with internal partners, vendors, and support teams, the position ensures learning technologies are secure, sustainable, accessible, and aligned with organizational standards and strategic priorities.

This role is not a purely technical role and sits at the intersection of:

• Learning & Development
• Learning Operations
• Educational Technology
• LMS Governance & Administration
• Business-side Product Ownership

POSITION ACTIVITIES

LMS Administration and Operations

• Administer, configure, maintain, and optimize the LMS and approved educational technology platforms.
• Manage user access, permissions, enrolments, learning pathways, certifications, and platform configurations.
• Monitor system performance, integration, data quality, and operational processes, resolving issues and coordinating support with internal teams and vendors.
• Plan and execute system testing, release management, and validation activities to ensure platform reliability and functionality.
• Maintain system documentation, configuration records, operational procedures, and support resources.

Platform Governance and Technology Management

• Serve as the business-side technical owner for the LMS and related educational technology solutions.
• Maintain the platform roadmap, enhancement backlog, and operational priorities.
• Collaborate with technology, privacy, security, data governance, and business partners to ensure compliance with organizational standards and policies.
• Support vendor management, licensing, procurement activities, contract reviews, and technology assessments.
• Oversee platform integrations, dependencies, support models, and service-management processes.

Innovation and Continuous Improvement

• Identify and implement opportunities to improve learning delivery, learner experience, accessibility, reporting, operational efficiency, and data quality through technology-enabled solutions.
• Evaluate emerging educational technologies and approved AI capabilities, recommending innovations that support organizational objectives.
• Lead or support pilots, proofs of concept, and modernization initiatives related to learning technologies.
• Analyze system usage, feedback, and performance data to drive continuous improvement.

Collaboration and Stakeholder Support

• Partner with business units, instructional designers, project teams, and operational stakeholders to translate learning and business requirements into effective technology solutions.
• Support implementation, adoption, testing, and evaluation of new functionality, workflows, and learning initiatives.
• Act as the primary liaison between learning teams, technology partners, vendors, and other key stakeholders.
• Establish and communicate standards, roles, responsibilities, and best practices related to LMS use and administration.

Reporting and Analytics

• Develop and maintain LMS reporting structures, data definitions, dashboards, and reporting processes.
• Support the measurement and evaluation of learning initiatives through accurate collection, validation, and analysis of LMS data.
• Collaborate with internal partners to align learning data with organizational performance and evaluation requirements.

Training, Enablement, and Adoption

• Develop standards, resources, guides, and training materials that promote effective and consistent use of learning technologies.
• Deliver training, coaching, and consultation to build organizational capability in the use of the LMS and related platforms.
• Support change management and adoption activities for new technologies, processes, and enhancements.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in a relevant discipline (e.g.: adult education, instructional design)
• Minimum 5 years of experience leading training and development initiatives and programming in an adult learning environment, including online, hybrid and in-person modalities, and preferably in healthcare or public sector.
• Professional certification in instructional design or adult learning would be preferred.
• Project management training and certification is an asset.
• Demonstrated experience using AI tools to enable innovative education design, development and delivery
• Demonstrated experience supporting organizational change, technology adoption, and continuous improvement initiatives in an adult education environment

SKILLS AND ABILITIES

• Expertise in adoption, use and optimization of Learning Management System administration and educational technology tools
• Expertise in evaluating educational programs including outcomes and user experience and translating evidence into insights and recommendations
• Knowledge of system configuration, integrations, reporting, testing, and release management.
• Understanding of accessibility, privacy, security, data governance, and technology governance principles.
• Strong analytical and problem-solving skills including using educational data to support ongoing program improvements and user experience
• Exceptional communication and stakeholder relationship management skills
• Ability to translate business and learning requirements into sustainable solutions.

POSTING DETAILS

• Job details: Regular Full Time
• This posting is for a newly created role
• Salary range: $85,500 to $114,400 – this role is classified as a level 8
• Location: Hybrid - Primary Remote. You can work from a home-based office the majority of the time within the provinces of Ontario and Québec, with regular on-site presence at the CMPA office (1-2 days per week). If you prefer, you can choose to work out of the CMPA office in Ottawa, Ontario near the beautiful Dow’s Lake
• Skill assessment: selected candidates may be required to complete a skill assessment
• Application deadline: November 5, 2026 at 4:00pm EST

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.

The CMPA offices, located in Ottawa, are located on the unceded, unsurrendered Territory of the Anishinaabe Algonquin Nation, whose presence here reaches back to time immemorial. We honour and pay our respect to these lands, and to all First Nations, Inuit and Métis Peoples throughout Turtle Island.