Come Join an Inclusive Team

A Day in the Life

Learning Management System (LMS) Administration

• Administer and maintain learning content, classes, curricula, certifications, learning paths, and learner records within the Learning Management System (LMS).
• Support employee and administrator access, learning assignments, enrollments, completions, attendance records, and transcript maintenance.
• Troubleshoot LMS-related issues and provide timely resolution or escalation of learner support requests.
• Generate standard and ad hoc reporting to support business, compliance, and audit requirements.
• Maintain data accuracy and integrity across learning systems and records.

Program Administration & Learner Support

• Coordinate program administration activities for leadership, professional development, and enterprise learning offerings.
• Manage participant registrations, communications, attendance tracking, program records, and completion processing.
• Serve as a primary resource for learner inquiries through the LYBUniversity inbox and other support channels.
• Partner with learning team members and stakeholders to ensure a positive and seamless learner experience.
• Support follow-up activities related to attendance, course completion, and learner participation.

Assessment & Certification Administration

• Administer learning assessments, certifications, digital badging, and development tools, including participant enrollment, tracking, reporting, and communications.
• Coordinate assessment logistics, report distribution, completion monitoring, and related documentation.
• Maintain accurate records and support budget tracking, reporting, and operational processes associated with assessment and certification programs.

Communications, Reporting & Operational Support

• Prepare and distribute program communications, announcements, reminders, and participant updates.
• Compile learning participation, completion, and operational metrics to support reporting requirements and decision-making.
• Maintain documentation, process guides, and operational records to support consistency and compliance.
• Coordinate logistical activities for virtual and in-person learning events, including materials, supplies, facilities, and participant support.

You Bring This Value

• Bachelor's degree in Human Resources, Business, Education, Communications, Information Systems, or a related discipline preferred.
• 1-3 years of experience in program coordination, learning administration, HR operations, customer support, or related administrative roles.
• 1-3 years experience supporting Learning Management Systems (LMS), HR technology platforms, or enterprise applications, with SAP SuccessFactors experience preferred.
• Strong organizational and administrative skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Demonstrated customer-service mindset and problem-solving skills.
• Ability to quickly learn new systems, tools, and processes

Preferred Qualifications

• Experience administering employee learning, leadership development, talent management, or professional development programs.
• Advanced proficiency in Microsoft Excel, including report creation, data validation, and analysis.
• Experience supporting assessments, certifications, digital badging programs, or employee feedback tools.
• Experience coordinating virtual and in-person training events, workshops, or cohort-based learning programs.
• Demonstrated ability to identify process improvement opportunities and support operational efficiency initiatives.

Competencies