Job Description

To manage, maintain, and optimise the organisation’s Learning Management System (LMS), ensuring a smooth, effective digital learning experience across all business units. The Learning Systems Administrator will support training delivery, learner engagement, compliance reporting, and training data analytics—enabling informed decision-making within the Learning & Development (L&D) function.

This role is a key enabler in developing organisational capability, improving time to competence, supporting digital learning transformation, and strengthening how we measure learning impact.

1. LMS Management & Administration

• Administer user accounts, permissions, and
  system roles
• Upload, organise, and maintain all course and
  programme content
• Monitor system performance, troubleshoot
  issues, and liaise with external LMS providers when required
• Ensure system hygiene and enforce digital
  security protocols
• Provide user support and resolve LMS-related queries

2. Learning
Data Management & Reporting

• Generate dashboards and reports on course
  completions, learner engagement, skills uptake, learner trends,
  performance and gaps
• Prepare data for skills and compliance
  reporting
• Support ROI tracking and performance analysis
  across training initiatives

3. System Optimisation & Integration

• Implement new LMS features, plug-ins, and
  upgrades
• Complete testing and reports for all systems
  enhancements and changes
• Collaborate with IT, HR and training teams to streamline
  system integrations
• Maintain documentation and SOPs for all system integrations

4. Learner & Trainer Support

• Provide technical guidance and training to LMS
  users, including trainers and managers
• Assist trainers in creating digital learning
  paths and virtual programmes
• Design and maintain user guides, FAQs, and
  resources to enhance platform adoption and utilisation Resolve
  system-related queries and escalate complex issues

5. Compliance
& Data Integrity

• Maintain up-to-date, accurate training records
  in line with audit requirements
• Support internal and external audit processes
  for training and development
• Validate that all content and reporting aligns
  with regulatory and quality assurance standards

Certificate or Diploma in Information Systems, Educational Technology, HR
Development, or a related field (minimum NQF Level 6)

Additional certification in LMS platforms (Moodle, Oracle, Cornerstone,
etc.) advantageous