Job Description

At NorthBay Health, the Learning Support and Clinical Liaison is a member of the HR Team, the Learning Support & Clinical Liaison position and provides learning support to the organization’s training and competency processes. This position does curricular development, training, and monitors and improves performance on the job. With mentoring, supports department-based systems trainers and resource staff. Responsible for timely response to the classreg mailbox, telephone inquiries and coordinates the Laptop loaner program. Establishes and maintains written procedures and/or workflows, sufficient to support the continuity of core services when absent. Conducts proactive audits to ensure competency file standards and competency documentation accuracy to remain survey-ready. Conducts competency file reviews with external accrediting entities, and reports back. Ensures all errors identified by the surveyors regarding the competency documentation are fixed timely and accurately. Scans and files all training and competency documents to employee files or designated receptacle.

Primary Job Duties

1. Coordinates the application submission to the California Department of Public Health (CDPH) for approval of monthly CDPH approved educational programs for Certified Nursing Assistants.

2. Conducts proactive audits to ensure competency file standards and competency documentation accuracy to remain survey-ready. Conducts competency file reviews with external accrediting entities, and reports back. Ensures all errors identified by the surveyors regarding the competency documentation are fixed timely and accurately. Responsible for scanning all training and competency documents into appropriate employee files or designated receptacle. Sends all documents to storage.

3. Produces training materials such as course announcements, handouts, job aids, modules – under the supervision of subject matter experts. Supports class logistics, equipment, class materials delivery, on-site registration and AV services. Compiles training and class calendars, monitors and tracks hours for continuing education (CE) for certification renewal

4. Advises staff on use of resources, and refers staff to knowledge-based information repositories, e.g. NorthBay University Library.

5. Plans and implements workflow efficiencies, designs template/workflow consistency to all education and training projects.

6. Collaborates with team members to design and improve templates and workflows to support projects, e.g. course descriptions, learning module elements, registration procedures, standardization of like programs, syllabus design, performance criteria, evaluation tools, stocking of System education sites, required elements of class folders, storage and archiving of documents.

7. Provides administrative support to Director of Learning and OD, tracks and reports learning related data. Schedules New Leader Orientation sessions and distributes leadership resources as directed.

8. Responsible for timely response to the classreg mailbox, telephone inquiries and coordinates the Laptop loaner program. Responsible for tracking and monitoring all AV equipment used for training. Establishes and maintains written procedures and/or workflows, sufficient to support the continuity of core services when absent.

9. Performs other duties as assigned.

1. Education: Baccalaureate degree preferred.

2. Experience:

• Learning Management System experience required. Oracle experience preferred.

• Three years administrative support experience with excellent customer service is required.

• Advanced proficiency in word processing, spreadsheets, database report-writing and system administration, desktop publishing, HTML experience strongly preferred.

• Work experience in HR, project management, adult education strongly preferred.

• Work experience in health care settings preferred.

3. Skills:

• Strong questioning and critical thinking skills, ability to deliver value-added customer service through multiple mediums (in-person, handwritten, phone, electronic communications) essential.

• Must demonstrate high attention to detail and accuracy in a busy work environment. Strong organizational, keying, formatting, writing, and editing skills essential.

• Knowledge of adult learning theories, instructional design, and medical terminology strongly preferred.

• Must demonstrate the highest discipline re: confidentiality.

• Requires a high level of comfort with taking initiative and being accountable for team work and service excellence.

4. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

• Ability to build relationships with others to effect work essential.

• Ability to communicate effectively and pleasantly to customers reflecting the diversity of the community – internal, external, teenaged ® adult, staff ® senior management – required.

• Capacity to maintain clear thinking, composure, and respect for others under hostile or unpredictable working conditions very important.

Physical Effort: Attendance is an essential function of the job.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may participate in the following activities: 70% sitting with the use of computer terminal, phones and video assisted devices. 50% sitting, 50% standing for teaching responsibilities. Required frequent inter-facility driving or travel to medical office buildings (MOBs) and patient care departments to support education and training activities.

• Approximately 80% sitting with use of desktop computer, phones.

• Occasional lifting or moving of boxes/equipment up to 40 pounds with assistive devices.

• Occasional standing and squatting for general office duties, pushing of carts.

• Inter-facility driving typically less than four times per month.

7. Hours of Work:

• Services generally delivered within Monday through Friday, 0730-1700. Occasional pre-scheduled early arrival to support classes or projects.

• May require rare pre-scheduled availability on weekends and off shifts to support projects.

• May require travel to all System campuses and various community sites, typically pre-scheduled.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.