Job Description

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Learning Specialist. The Customer Training team prides itself on stellar customer service and exceptional training delivery. With the merging of the Axway and SBS customer training businesses under 74Software University, our team needs to grow in order to maintain and grow our reputation for the excellence that our customers have come to expect. This Learning Specialist role is the second of two individuals who are charged with handling the day-to-day enrollment and training fulfillment activities for Axway and SBS customers. This role will focus on the EMEA region but will support other regions as needs shift throughout the training year. This role is key to being able to scale our customer service model to support our worldwide Axway and SBS customer audience.

• Location: Bucharest, Romania
• Hybrid, office 2 days per week

Responsibilities

• Improve the University responsiveness to customer queries for university access and class enrollment;
• Reduce the customer wait time for course enrollment to meet our service level agreement with our stakeholders of 24 business hours;
• Publish and maintain the public training schedule Axway and SBS universities.

Qualifications

• Skilled at listening to customers and synthesizing their needs into actions that are aligned with the business goals of our company and specifically, the Customer Training team;
• As the team is geographically diverse, the ability to work effectively across time zones with remote colleagues is a key to success;
• Curiosity into how things work, why do we do what we do;
• A “better together" attitude;
• Highly fluent in both spoken and written English;
• Conversational French is a plus but not required;
• Literate in the land of all things Microsoft (Word, Excel, PowerPoint, Teams, SharePoint, etc.);
• Knowledge of Learning Management System (LMS) learner operations – particularly with Docebo, is a plus.

74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.

For more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, API's, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.

Why 74Software?

We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

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