Job Description

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To consult with Navy Federal's leaders and business partners to identify critical learning gaps, understand desired behavioral outcomes, and recommend the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Collaborate enterprise-wide with operational and learning community partners to understand organizational / department learning needs and support the development of strategy-focused learning. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Measure effectiveness of learning solutions and programs. Serve as learning subject matter expert to provide knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.

• Consult and collaborate with business leaders to identify learning needs, expectations for change, and updates or enhancements to existing training plans. Conduct analysis on requests, recommend learning and behavioral strategies, and curate or create content as needed to support business objectives in alignment with Navy Federal's strategy.
• Consult on and act as a knowledgeable resource for professional and talent development learning to directly support business units’ alignment with enterprise learning strategy and needs
• Develop learning strategies, tactics, and solutions and then design, develop, or curate learning content for professional development and employee upskilling programs
• Support the facilitation of learning sessions as needed for professional development, employee upskilling, and other topics to support both enterprise and business unit objectives
• Use quantitative and qualitative methods and metrics to measure, evaluate and analyze the effectiveness of training programs and/or immersive learning plans to ensure objectives are achieved
• Use various instructional design tools and generative strategies to develop courses, reference materials, graphics, A/V assets, support tools and leader resources that reinforce strategic learning
• Mentor less experienced team members and support leaders in setting performance standards and identifying potential skill gaps related to expectations
• Act as a liaison between the Enterprise Learning team, Talent Development team (when appropriate), and HR Business Partners providing swift and thorough transitions for customers and business partners
• Remain current with industry best practices for learning enhancement, development skills, product and program enhancement, data tracking, and AI design strategies
• Participate in large-scale and/or cross-Department/Division projects and programs
• Collaborate with and provide support for Sr Learning Solutions Architects and Program Managers in working with HR/L&TD's Vendor Partnership team
• Hybrid/Partial telework environment across multiple work locations (Determined by Business Unit Leader)
• The scope and focus of work for Learning Solutions Architects in L&TD (HR) are aligned at the enterprise level. Learning Solutions Architects operating outside of the HR division, will have a scope and focus that is more directly aligned to the business unit/department level needs.
• Perform other duties as assigned

• Significant experience in one or more of the following: program management and evaluation, learning science, communications, instructional design, and organizational development and/or extensive experience designing, developing, implementing, and evaluating training
• Extensive experience developing content and supporting materials for high-visibility synchronous and asynchronous learning and/or facilitation for individuals and groups
• Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application
• Experience conducting needs assessment and analysis for large-scale learning solutions
• Experience evaluating post-operationalization metrics to map trends and assess the impact/ROI of training efforts
• Experience in working and participating in cross-functional, multi-dimensional teams and projects
• Expert knowledge of instructional theories, educational psychology, educational theory, and related tools and resources
• Experience successfully influencing, leading and/or guiding others towards goals and positioning learning solutions as components of a larger behavioral business strategy
• Experience in organizational, planning, and project management skills and knowledge
• Demonstrated skill in effectively building relationships with and influencing team members, management, vendors, and a diverse group of stakeholders
• Demonstrated skill in compiling, organizing and presenting findings and conclusions clearly and concisely to stakeholders and management
• Advanced research, analytical, and problem-solving skills
• Strong skill communicating with all levels within an organization
• Strong skill in building strategic and execution-focused plans and alliances with partner leadership
• Advanced skill interacting tactfully and effectively in difficult situations
• Strong verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting
• Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America
• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2025 Handshake Early Talent Award

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.