IHG Hotels & Resorts

Learning & Quality Manager

IHG Hotels & Resorts  •  Republic of India (Onsite)  •  15 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.

✨ Key Responsibilities:

  • Lead the property’s Learning & Development initiatives
  • Plan and deliver engaging training programs aligned with IHG standards
  • Drive service excellence and quality standards across the resort
  • Monitor guest feedback, quality scores and brand standards
  • Conduct quality audits and identify opportunities for improvement
  • Partner with HODs to identify training needs and develop colleagues
  • Support onboarding, induction and ongoing development programs
  • Drive a strong learning culture and continuous improvement mindset

🎯 We’re Looking For:

  • Relevant experience in Learning & Development / Quality within the hospitality industry
  • Strong understanding of luxury hospitality and service standards
  • Excellent communication, presentation and facilitation skills
  • Passion for people development and service excellence
  • Strong interpersonal and stakeholder management skills
IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
Social Media