Job Description

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About the role

• This role is accountable in supporting and enabling the delivery of key strategic learning programmes across Business and within L&D.
• The role will support our Learning Manager, Design Manager, Senior Learning Manager and Senior Design Manager roles within Business L&D.
• The role manages and oversees a varied range of learning projects, learning programmes and learning initiatives that ensure efficient and effective execution of projects, initiatives and day-to-day operation across L&D. The role is central to deploying, driving, embedding, sustaining and measuring learning.
• The role is a pivotal operational interface between key operational stakeholders (HR, learning partnering, learning design, learning delivery and 3rd party vendors and suppliers). Reporting into the L&D Operations Manager, the role is responsible for reporting and governance that enables the L&D function to operate efficiently and effectively.
• The role proactively drives and enables solutions, bringing CI thinking and operational excellence to the L&D function.

What you’ll be doing

• In partnership with your project sponsor, define, document and execute learning projects and initiatives, agreeing project approach, quality measures, milestones, timescales, outputs, etc
• Establish trust with stakeholders: expressed through clear communication, a comprehensive plan of approach, strong focus on the outcomes to be achieved as well as attention paid to detail throughout
• Deliver learning solutions to pre-determined time, scope and quality the constraints, ensuring projects are delivered in line with agreed SLAs and contractual terms, working with 3rd party suppliers as and when required.
• Issue and risk management around quality, timescales, resources etc. assessing and recommending actions where variances from the plan occur with strong focus on the outcomes to be achieved
• Overseeing L&D reporting process and producing cyclical and adhoc reports as required, providing pro-active insight and trend analysis where appropriate
• Deploy bespoke communications and engagement plans and associated activities as defined
• Facilitate and develop effective working relationships between members of the L&D team, the business, the customer and any 3rd party partner vendors, handling issues, problems andopportunities as they arise
• Executes the learning plan e.g., working with 3rd party vendors, Group colleagues, other CFUs, internal trainers, designers, other LPP etc. This may include running demonstrations and presentations to stakeholders.
• Sets, drives and feeds into project governance activity for all projects and activities (int. and ext.)
• Working with relevant stakeholder, evaluates learning plans in line with success criteria
• Identifies opportunities to bring synergies across projects to drive efficiency and effectiveness

Essential Skills / Experience

• Project Management - PM practitioner experience / qualification (APM or Prince2) preferred
• Excellent stakeholder management capability – the ability to work at all levels within the organisation, managing stakeholder expectations through project life cycles
• Key characteristics: Leader mindset, rigorous, organised, pro-active, result driven, eye for detail

Desirable Skills / Experience

• Data proficiency: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Advanced knowledge of Excel - data base, data modelling, analytics
• Strong communication skills – written, verbal, high levels of Emotional Intelligence
• Continuous Improvement mindset with experience of process improvement

Benefits

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.