Job Description

The Learning Partner serves as a learning consultant and strategic partner to business leaders and stakeholders. Key responsibilities include assessing learning needs, designing and facilitating engaging learning solutions, and leading learning initiatives that build employee capabilities and support business goals. This role leads the implementation and continuous improvement of learning programs aligned with the L&D strategy and partners with stakeholders to ensure learning solutions are relevant, effective, and impactful. The Learning Partner also leverages learning technology, data, and AI-powered tools to enhance learning experiences and efficiency.

Responsibilities:

• Partner with business leaders and stakeholders to identify learning needs, capability gaps, and development opportunities and recommend appropriate learning solutions.
• Lead the design, development, implementation, and continuous improvement of learning programs, including key initiatives such as Development for All, Aspire, and new manager learning programs.
• Facilitate engaging in-person, virtual, and blended learning experiences for individual contributors, leaders, and specialized audiences.
• Create and maintain learning content, facilitator guides, job aids, e-learning, and other performance support resources using instructional design and adult learning principles.
• Partner with subject matter experts and cross-functional stakeholders to ensure learning content reflects current business practices, policies, procedures, and requirements.
• Manage learning initiatives from planning through implementation, including stakeholder alignment, communications, logistics, delivery, and follow-up.
• Evaluate learning effectiveness through learner feedback, data, and other measures; identify trends and provide recommendations to improve learning outcomes and business impact.
• Support the Learning Management System, including course setup, enrollments, reporting, content maintenance, and learner support.
• Leverage AI-powered tools and emerging learning technologies to enhance content development, learning delivery, learner experience, and efficiency.
• Stay current on learning and development trends and best practices and apply relevant approaches to improve the L&D portfolio.
• Support broader People Team initiatives and perform additional duties as needed.

Essential Functions:

Essential Job Function

% of Time on Function

Learning Consulting, Program Design & Development

30%

Training Delivery & Facilitation

25%

Learning Program Management & Implementation

25%

Learning Technology, Measurement & Program Improvement

20%

Total

100%

Job Requirements:

• Bachelor's degree in Instructional Design, Human Resources, Organizational Development, related field, or equivalent experience.
• 4+ years of experience in Learning & Development, instructional design, organizational development, or a related field.
• Experience consulting with business leaders and stakeholders to identify learning needs and develop learning solutions aligned with business priorities.
• Experience designing, facilitating, and evaluating learning programs for diverse audiences in a corporate or contact center environment.
• Experience managing learning initiatives from needs assessment through implementation and continuous improvement.
• Experience with Learning Management Systems and learning technologies.
• Familiarity with AI-powered tools and technologies.
• Experience with e-learning authoring tools (e.g., Camtasia, Captivate, Vyond) preferred.
• Strong organizational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines.
• Strong written and verbal communication skills, including strong presentation and facilitation skills.
• Strong analytical, conceptual thinking, problem-solving, and consulting skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams).
• Ability to travel up to 30%

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $68,966.38 - $91,955.17

Annual Bonus Potential: 5%

HomeServe USA is an equal opportunity employer.

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