Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Role summary

Provides day-to-day coordination and administrative support for learning materials. The role helps ensure materials are organized, accurate, accessible and available to learners, facilitators and delivery teams when needed.

Key responsibilities

• Support formatting, proofing, naming, filing and distribution of learning materials.
• Maintain tracking logs, repositories, version history and materials checklists.
• Coordinate basic updates, print or digital production requests, links and file organization.
• Partner with Materials Senior Associates, Producers and Experience Leads to confirm readiness for upcoming programs.
• Identify missing information, broken links, formatting issues or inconsistencies and escalate appropriately.
• Provide reliable administrative support across multiple programs and priorities.

Minimum qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Strong organization, prioritization, problem-solving and follow-through skills.
• Proficiency with Microsoft PowerPoint, Word, Excel and SharePoint; ability to learn and use learning platforms and collaboration tools.
• Ability to work across teams, adapt to changing priorities and deliver high-quality work in a fast-paced environment.
• 1+ year of administrative, coordination, learning operations, project support or related experience.
• Strong attention to detail and proficiency with Microsoft Office tools.
• Ability to follow processes, meet deadlines and communicate status clearly.

Preferred qualifications

• Degree or coursework in education, instructional design, human resource development, business or a related field.
• Experience in professional services, public accounting, consulting or a complex matrixed organization.
• Experience using AI-enabled tools, learning technologies or data to improve quality, efficiency or learner experience.
• Experience supporting training, events, communications or materials production.

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.