Job Description

FCP Euro is hiring a Fulfillment Learning Manager to build and lead the learning infrastructure across our fulfillment network at a pivotal moment in the company's growth. This role is responsible for building and scaling the systems that turn process design into executable training across multiple fulfillment channels and locations.

From onboarding new hires to enabling new process rollouts, supporting site launches, and strengthening frontline leadership capability, this role owns how learning is translated into day-to-day execution. The Learning Manager will lead the strategy, standards, and team responsible for ensuring employees are trained, certified, cross-trained, and continuously developed in ways that improve safety, quality, productivity, and consistency.

This role owns the full lifecycle of fulfillment learning: onboarding, function certification, cross-training, retraining, and long-term skills development. Just as importantly, this role ensures learning stays aligned with the business by translating process changes, SOPs, standard work, and operating expectations into scalable training content, audit mechanisms, and reinforcement loops across the network.

This is not just a training role. It is a systems role. The Learning Manager operationalizes the learning layer of FCP Euro’s fulfillment engine by helping connect process definition, documentation, rollout readiness, and frontline execution. Success in this role means faster ramp to proficiency, fewer errors, stronger adherence to standard work, safer operations, and better execution at scale.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for “Foreign Car Parts,” and we specialize in replacement parts for European vehicles. Over the past 10 years, FCP Euro has earned a place on the Inc. 5000 list of fastest-growing private companies eight times. Customer service is deeply rooted in our core values. FCP Euro is both a customer company and a technology company, and that blended culture has produced exceptional results. We are committed to building accurate, user-friendly automotive catalogs, delivering outstanding customer experience, and continuously improving how we operate.

Responsibilities and Duties

• Lead the Fulfillment Learning Strategy: Design, implement, and scale learning programs across Fulfillment Centers, Pickup Centers, and Retail. Own onboarding, function certification, cross-training, retraining, and ongoing development tied to safety, quality, productivity, and operational consistency.
• Operationalize the Learning Layer of the Continuous Improvement Engine: Translate process maps, SOPs, standard work, process documentation, and business requirements into executable training programs, learning paths, certification flows, and audit tools.
• Build and Maintain Training Content: Standardize and maintain SOPs, job aids, work instructions, certification materials, and training content. Ensure all materials are accurate, current, accessible, and aligned with approved process design across locations and roles.
• Manage and Coach Learning Coordinators: Lead a team of Learning Coordinators, establish operating cadence, coach delivery quality, calibrate standards, and support performance across fulfillment locations.
• Monitor Learning Performance: Define and track KPIs such as onboarding ramp, speed to proficiency, function certification attainment, cross-training coverage, retraining frequency, audit performance, and adherence to standard work. Use audits, trends, and feedback to continuously improve learning effectiveness.
• Support Process Change and Rollout Readiness: Partner with Process Engineering, Project Management, Operations, HR, and Safety to support new process rollouts, operational changes, and site readiness through effective training and reinforcement.
• Support Leadership Development: Work with site leadership to identify capability gaps, develop high-potential talent, and deliver programs that strengthen frontline leadership, coaching quality, and execution discipline.
• Drive Governance and Consistency: Ensure training stays aligned with current process expectations and evolves as workflows, systems, labor models, and network needs change.

Qualifications and Skills

• Bachelor’s degree in Education, Business, Organizational Development, Industrial Engineering, or a related field; advanced certifications in adult learning, instructional design, or continuous improvement are a plus
• 5+ years of experience in fulfillment, distribution, logistics, or manufacturing environment, including hands-on training or learning leadership experience
• 3+ years of people management experience and experience leading cross-site or cross-functional initiatives
• Experience building or managing scalable learning systems in a multi-site, high-change environment
• Fluency in learning systems, LMS administration, SOP development, training content creation, and hands-on coaching
• Strong communication and facilitation skills, with the ability to lead sessions, influence cross-functional partners, and present to leadership
• Operational fluency; able to work comfortably in the language of warehousing, metrics, standard work, and process adherence
• Experience connecting training to measurable business outcomes such as ramp speed, error reduction, audit performance, and execution consistency
• Willing and able to travel to domestic fulfillment sites as needed
• Spanish fluency strongly preferred, especially for CT-based candidates
• Experience supporting a WMS implementation, new facility launch, or major systems rollout from a training and change readiness perspective is strongly preferred

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays.
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

Compensation

This is an exempt role with a base salary range of $88,000 – $110,000, with a total compensation opportunity of $96,300 – $120,400 annually, depending on experience and qualifications.

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.

No phone calls or agency referrals, please.