Job Description

The Facilitator & Support Specialist plays a dual role in delivering high-quality learning experiences and strengthening team member engagement by supporting the Learning and Development Team. This role is responsible for facilitating leadership and professional development programs across the organization (retail, distribution, and corporate) and driving cross-functional collaboration between programs to align with company objectives. This position contributes to building a culture where team members feel connected, valued, and equipped to grow, supporting the Company’s commitment to being a preferred employer in every market we serve.

Key Responsibilities

Facilitation & Learning Delivery (Primary Focus)

Facilitate engaging, high-impact learning experiences (in-person and virtual) for leaders and team members at all levels.

Deliver leadership development programs, onboarding sessions, and skill-building workshops aligned to business needs.

Create an interactive learning environment that encourages participation, reflection, and real-world application.

Adapt facilitation style to meet the needs of various audiences across retail, distribution, and corporate settings.

Partner with instructional design teams to provide feedback and continuously improve program content and delivery.

Support train-the-facilitator efforts to ensure consistency and quality across facilitators.

Learning & Development Support

Support the planning, coordination, and execution of leadership development programs, onboarding, and learning initiatives across retail, distribution, and corporate environments

Assist facilitators and program leaders with logistics, materials, scheduling, and communications to ensure seamless delivery of learning experiences

Manage learning operations, including participant tracking, session feedback, and program effectiveness data to support continuous improvement

Partner with L&D leaders to align learning experiences with business priorities, team member development goals, and organizational strategy

Track and support Team Member Network Group (TMNG) engagement, participation, and outcomes.

Promote pages for all TMNGS, including monitoring and participating in group communications.

Provide excellent customer service when answering department phones, screening calls, and supporting phone coverage for HR and Training.

Skills/Education/Experience

Bachelor’s degree in Human Resources, Organizational Development, Education, or related field (or equivalent experience)

2–5+ years of experience in facilitation, training, learning & development, or related field

2 Years of leadership and managing teams

Experience supporting team member engagement efforts preferred

Strong facilitation skills with the ability to engage various audiences

Excellent communication and interpersonal skills

Ability to manage multiple priorities and work in a fast-paced environment

Comfortable facilitating both in-person and virtual sessions

High level of self-motivation and the ability to work independently

Outstanding interpersonal, written, and verbal communication skills

Strong organizational skills and attention to detail with the ability to maintain a high level of confidentiality

Excellent ability to establish and maintain collaborative relationships with business partners at all levels, virtually and in person

Must present a professional company image and positive attitude at all times

Flexibility to travel

Key Skills & Competencies

Facilitation & Presentation Skills

Relationship Building & Collaboration

Communication & Influence

Organizational & Project Management Skills

Adaptability & Learning Agility

Team Member Engagement & Experience

Business Acumen (understanding of retail, distribution, and corporate environments)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.