Job Description

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The ANZ Academy is an enterprise‑wide learning program with a vision to deliver impactful and consistent capability development offerings at scale. Our programs are designed to build knowledge, skills and confidence aligned to ANZ’s critical capability priorities. The ANZ Academy delivers a broad suite of learning experiences across key focus areas, including professional skills, data and digital fundamentals, banking fundamentals, and leadership capability through LEAD@ANZ.

The Facilitator and Learning Designer role is responsible for both the high‑quality delivery and ongoing co‑creation of ANZ Academy learning experiences. This role blends deep facilitation expertise with applied learning design capability to ensure programs are engaging, relevant, and effective for a wide range of audiences.

The ideal candidate is a highly skilled facilitator who is also confident contributing to learning design, iteration and continuous improvement. You bring authenticity, presence and adaptability to the room, while also applying sound adult learning principles behind the scenes to shape impactful learning solutions.

You will deliver ANZ Academy programs across a range of modalities, including Teams Live webinars, virtual classrooms and in‑person experiences. You will be comfortable facilitating independently or co‑facilitating with peers and stakeholders. Your audiences will vary from graduates to senior leaders, requiring strong judgement and flexibility in your approach.

Workshops are highly interactive and discussion‑based, with facilitators expected to draw on their own leadership experience, insight and reflection to enrich learning. You will role‑model the ANZ Academy facilitation approach and contribute to a strong culture of learning excellence across the organisation.

In addition to delivery, you will be required to support learning needs analysis, learning design, program iteration, and evaluation. You will contribute to Train‑the‑Trainer programs, facilitator capability uplift, and communities of practice across ANZ.

This role requires an ‘always learning’ mindset, openness to feedback, and the ability to continuously refine both facilitation and design practice to meet evolving learner and business needs.

Role Type: Permanent
Role Location: Melbourne
Work Hours: Full Time

What will your day look like?

The role will be primarily responsible for:

• High‑quality, dynamic facilitation of ANZ Academy and LEAD@ANZ programs across virtual and in‑person environments
• Designing and adapting learning experiences in partnership with subject matter experts and learning consultants to ensure relevance, engagement and impact
• Applying adult learning principles and facilitation best practice to support behaviour change and capability uplift
• Demonstrating and role‑modelling the ANZ Academy facilitation and learning design standards with divisional partners and stakeholders

At times also contributing to:

• Learning needs analysis, program design, iteration and continuous improvement of ANZ Academy offerings
• Design and delivery of Train‑the‑Trainer programs and facilitator enablement initiatives
• Measurement, evaluation and insight generation to inform learning effectiveness
• Stakeholder engagement and consulting to support enterprise learning priorities
• Learning program administration and coordination support as required

What will you bring?

• Tertiary qualification in Human Resources, Organisational Development, Psychology, Education, or equivalent significant experience in learning, facilitation or leadership development
• Demonstrated excellence in facilitating leadership and professional capability programs in large corporate environments
• Experience designing or co‑designing learning experiences using sound adult learning and instructional design principles
• Strong capability delivering learning in virtual and hybrid environments using Microsoft Teams & its related tools, managing breakout rooms and digital collaboration platforms
• Proven experience operating in leadership, learning or organisational development contexts
• Strong stakeholder engagement, consulting and influencing skills
• Well‑developed written and verbal communication skills
• Ability to navigate ambiguity, manage competing priorities and adapt to changing program requirements
• Strong critical thinking, project management and execution capability

What are some desirable skills and experience?

• Formal experience in instructional or learning design
• Accreditation in coaching or diagnostic tools requiring skilled debriefing
• Experience with learning experience platforms or learning aggregators
• Familiarity with SuccessFactors or similar LMS platforms
• Understanding of change management and communication approaches
• Certificate IV in Training and Assessment
• Experience working in an Agile or fast‑paced enterprise environment

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 113568 .

Job Posting End Date

19/05/2026 , 11.59pm, (Melbourne Australia)