Job Description

About Sand

Sand Technologies is a fast-growing enterprise AI Product led company that solves real-world problems for large blue-chip companies and governments worldwide.

We’re pioneers of meaningful AI our solutions go far beyond chatbots. We are using data and AI to solve the world’s biggest issues in telecommunications, sustainable water management, energy, healthcare, climate change, smart cities, and other areas that have a real impact on the world. For example, our AI systems help to manage the water supply for the entire city of London. We created the AI algorithms that enabled the 7th largest telecommunications company in the world to plan its network in 300 cities in record time. And we built a digital healthcare system that enables 30m people in a country to get world-class healthcare despite a shortage of doctors.

We’ve grown our revenues by over 500% in the last 12 months while winning prestigious scientific and industry awards for our cutting-edge technology. Our success is supported by about 300 engineers and scientists working across Africa, Europe, the UK, and the US.

About the role

Sand is expanding across Africa and beyond, partnering with governments and public sector officials to deliver transformative AI and data solutions. Our flagship healthcare initiative - the Health Operating System (HOS) - is already live. In Rwanda, hundreds of clinics have already been digitized, transforming rural facilities into next-generation health centers that are redefining care in Africa. Sand’s groundbreaking HOS integrates data and services to drive better outcomes - from maternal health to chronic disease management - already reaching more than 1 million patients. Designed for digital empowerment, the HOS equips thousands of frontline health workers with the tools and support they need to magnify their impact and strengthen community health.

Now, we are scaling rapidly. By the end of 2025, our HOS will be operational in 10 countries, and by 2026, we plan to expand even further across the continent. This is not an idea — it’s already happening, and the momentum is accelerating.

The Academy stands at the intersection of transforming healthcare. It is a multi-arm, co-designed institutional platform focused on strengthening healthcare systems and clinical service delivery across Africa. It operates through a shared delivery team under an umbrella brand (AFRICAN HEALTH SYSTEMS ACADEMY (AHSA)), while maintaining clear ownership boundaries between systems and clinical domains. The Academy brings together SAND’s Health Data & Ops Academy with Society for Family Health’s Healthcare Workers Academy.

We are looking for a Learning Experience Designer (Pedagogy & Content + Delivery Direction) to ensure pedagogical integrity, learning effectiveness, and real-world capability development across all Academy programs.

This role exists to make sure learning works. You will be responsible for how learning is designed, structured, and experienced, ensuring that content serves learning outcomes and not the other way around. You will guide subject matter experts, trainers, and partners to produce learning that is coherent, applied, and measurable in practice.

The Learning Experience Designer has clear authority over pedagogical standards and content alignment. You will shape learning journeys, define competency frameworks, validate instructional quality, and intervene when content/delivery fails to meet learning objectives.

This is a hands-on, high-impact role at the intersection of pedagogy, systems thinking, and real-world delivery.

Specific Responsibilities

Learning Experience & Pedagogical Design

• Design end-to-end learning journeys aligned with Academy objectives and RHOS standards
• Define learning objectives, assessments, competency frameworks, and outcome expectations
• Ensure coherence across modules, delivery formats, and learning pathways
• Design blended, applied, and experiential learning models suited to frontline contexts
• Translate complex technical or operational concepts into actionable learning experiences

Pedagogical Standards & Quality Control

• Define and enforce Academy-wide pedagogical principles
• Validate the instructional soundness of all Academy programs
• Ensure alignment between objectives, content, activities, and assessments
• Design assessment and certification models focused on applied capability
• Prevent content overload, fragmentation, or misalignment with outcomes

Content Direction & Guidance

• Define content requirements based on learning objectives
• Produce structured briefs for subject matter experts and trainers
• Review and validate content for pedagogical effectiveness and clarity
• Ensure content is sequenced, scaffolded, and learnable
• Request revisions or reject content that does not meet pedagogical standards
• Maintain consistency of tone, depth, and instructional quality across programs

Localization & Trainer Enablement

• Design learning frameworks that support localization without diluting standards
• Define which content elements are fixed versus adaptable
• Support Training of Trainers (ToT) partners in contextualizing content appropriately
• Co-design ToT models, facilitator guides, and delivery playbooks
• Support trainer onboarding, certification, and quality assurance

Iteration, Feedback, Impact &Collaboration

• Collect learner feedback, performance data, and delivery insights
• Identify gaps between intended and actual learning outcomes
• Iterate learning design and content guidance based on evidence
• Contribute to Academy dashboards tracking learning effectiveness
• Work closely with Clinical Service Delivery and System Teams
• Align learning design with health operating system methodology
• Contribute to academy standardization, governance and knowledge sharing
• Operate with the academy charter and operating MOU

Requirements - Essential

• 5 years' experience in learning experience or instructional design
• Strong grounding in adult learning and applied pedagogy
• Proven experience in scaling experiences using authoring tools like articulate, captivate or ispring and or basic html, css, Javascript etc
• Experience guiding or shaping content created by subject matter experts
• Experience designing learning for professional or technical audiences
• Comfort working across cultures and diverse delivery contexts
• Experience in health systems, public sector, or government facing service delivery environments
• Experience in LMS platforms or digital learning ecosystems
• Experience supporting Training of Trainers or scaled delivery models
• Experience working in African or low-resource settings
• Authority over pedagogical standards and content alignment
• Authority to request revision or reject content that fails standards
• No authority over program strategy, funding, or ownership
• Operates within Academy governance and delivery plans
• Upholds safeguarding, data protection, and ethical standards
• Ensures inclusive, accessible, and respectful learning design
• Protects confidentiality of learners and institutional partners

Work Environment

This is a hybrid role with significant in-person requirements While some responsibilities can be performed remotely, the role demands regular presence on the ground to build relationships, oversee implementation, and represent Sand with local stakeholders. At the same time, given the high degree of virtual collaboration with colleagues and partners across multiple geographies, the successful candidate must be highly self-driven, comfortable working in small in-person teams while contributing to larger efforts virtually, and disciplined in using online collaboration tools and video conferencing to maintain constant communication.

Due to the considerable amount of virtual work and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed in working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using online collaboration and video conferencing is essential.