Deliver impactful technical training that supports system onboarding, strengthens digital confidence, and keeps learning fresh and effective.
đThis role is a UK based role and any hybrid/remote work must also be within the UK.
đFor this role, you need 5mpbs upload and 15mpbs download internet speedđ
đAppello Perks :
161 hours holidays pa plus bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friendsâ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
You bring handsâon experience supporting onboarding and upskilling for digital systems, paired with the ability to create clear, userâfriendly technical documentation. Experience delivering or developing technical trainingâparticularly in technologyâenabled, telecare, or healthcare environmentsâis a big plus.
You have practical working knowledge across at least three core technical areas, such as networking, telecommunications, connectivity, telecare protocols, SIP, ITSM tools, or secure VPN technologies. Youâre comfortable troubleshooting, explaining technical concepts clearly, and understanding how systems interact in realâworld environments.
Youâre an engaging communicator and confident facilitator with a strong customerâcentric mindset. Highly organised and detailâfocused, you balance accuracy with approachability and remain resilient when juggling priorities in a fastâmoving environment.
You understand how adults learn and enjoy designing training thatâs engaging, inclusive, and effective. Familiarity with LMS platforms and digital learning tools is desirable, along with a curiosity for new learning technologies and innovative ways to improve knowledge sharing.
Youâre selfâmotivated, resourceful, and proactiveâsomeone who takes ownership and raises the bar when needed. Adaptable and positive about change, you tailor your approach to different audiences and thrive in environments focused on continuous improvement and growth.
Youâre passionate about helping people feel confident using technology. Partnering closely with the Technical L&D Partner and operational teams, you deliver practical, impactful technical training while feeding back insights to continuously improve learning across the organisation.
You have a sharp eye for identifying skills gaps and turning them into clear, engaging development pathways. You stay curious about best practice, value inclusive learning, and design training that supports both individual growth and business goals.
You bring energy and clarity to training sessionsâwhether in person, virtual, or digital. From Day 1 onboarding to refresher sessions, you adapt your style to suit different learners and ensure everyone feels supported as systems evolve.
Youâre organised and detailâfocused, keeping learning content current and accessible. Youâre comfortable working with an LMS, tracking engagement, evaluating impact, and exploring innovative tools (including AI) to enhance the learning experience.
You enjoy being the goâto person for technical learning. With strong system knowledge and a forwardâthinking mindset, you share expertise with stakeholders, support digital adoption, and help shape training strategies that drive real behaviour change.
You thrive in times of change, supporting system rollouts and transformation initiatives through clear, engaging training. You communicate confidently, collaborate crossâfunctionally, and help people embrace new ways of working.
If you are interested in this role please upload your CV and answer a few questions about yourself.
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. Youâll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
At Appello, we believe safety should never be compromised. Every day, we help over 400,000 vulnerable people across the UK live safer, more connected lives, with over 50,000 supported by our fully digital telecare solutions.
With over 30 yearsâ experience, weâve pioneered the UKâs first digital call handling platform, the first digital warden call system, and innovative products like our dispersed alarm and analogue-to-digital converterâdesigned to save lives and give peace of mind.
We empower housing providers, local authorities, and individuals to make the switch from analogue to digital telecare simple, seamless, and future-proof. By embracing an end-to-end digital approach, we create systems that are reliable, adaptable, and continuously evolving to meet the needs of those who rely on them most.
Award-winning, trusted, and recognised as leaders in digital telecare, Appello is here to ensure that when it matters most, help is just a call away
Thousands of customers around the country already trust us to offer advice, support and technology when they need us most. Many local authorities, housing associations, ALMOs, charities, care associations, property management companies, developers and individuals rely on our experience and expertise. All this, together with our accreditations, awards and continued high customer satisfaction, is testimony to the integrity, quality and reliability of Appello.
Appello is the new trading name for the merged businesses previously known as Cirrus, CarelineUK and Appello Telehealth.
