Job Description

Scope:

• Manage all learning artifacts and programs seamlessly in the LMS system (Cornerstone on Demand) and LXP.
• Act as the subject matter expert for Cornerstone On Demand and other LMS platforms.
• Manage persona-based learning pathways and onboarding journeys, tying them to skill development.
• Manage programs and reports within the LMS and LXP systems.
• Implement and maintain AI-driven tools (e.g., AI Role Play in Cornerstone) to enhance learning engagement.
• Generate and analyze reports on completions, feedback, test scores, and program impact.
• Continuously evolve using AI tools and systems to improvise the learning experience and optimize the operations.

Tools

• Internal AI tools; Cornerstone on Demand (LMS and LXP), Power BI for Reporting, Knowledge Management Systems, SharePoint, Microsoft Suite

What You’ll Do:

• Uploads, publishes, manages, tests, and deploys all content within the LMS/LXP, including, but not limited to, online courses, tests, surveys, evaluations, documents, instructor-led training, and various forms of curricula.
• Collaborates with cross-functional learning and development SMEs to determine effective methods to package and deploy various forms of training based on ease of use and completion requirements, as defined by the applicable business partner
• Troubleshoots various technical issues that range from straightforward to complex, including functionality, connectivity, and access, and recommends and implements solutions
• Be the Learning Management System (LMS) and Learning Experience Platform (LXP) subject matter expert. Know how the system works.
• Manage Persona based learning pathsways and journeys including ondemand onboarding
• Serve as a primary contact point and support for assigned training enrollment activities, including course enrollment, roster entry, and evaluation of learning events.
• Liaison with the Systems and Tools team to handle any LMS-related issues.
• Research and potentially resolve LMS functionality-related issues
• Be responsible for Catalog Management to ensure online content in the course catalog is accurate and up to date and retired as needed
• Answer user queries related to learning events/objects in the learning management system.
• Implement and maintain use of AI Role Play tool in Cornerstone On Demand
• Tie learning paths to persona Skills to create personalized learning for internal Associates
• Provide reporting on completions, feedback, test scores, and impact where required
• Communicate Launch of new learning programs to respective audiences
• Leverage AI to continuousely improve efficiency and scalability of learning programs

What we are looking for:

• 5+ years of related experience in a functional training role with an emphasis on learning technology and administration
• A bachelor's degree is highly desirable
• Experience with LMS systems (such as SABA, Highspot, and Cornerstone) will be an added advantage
• A basic understanding of adult learning, e-learning, and distance learning principles required
• Knowledge of Cornerstone is a must, and other LMS platforms will be an added advantage.
• Strong technical capability and experience in IT systems management are preferred
• Experience with industry-standard publishing formats such as SCORM and AICC preferred
• Advanced ability to work with Microsoft applications, especially Excel, PowerPoint, Word, Project, and Visio
• Well-developed interpersonal and communication skills
• Ability to solve problems and work across department boundaries independently
• Ability to manage multiple projects and time
• Must be highly organized, able to research and analyze information to make appropriate decisions
• Experience with basic HTML and BI Reporting preferred
• Understanding of the Kirkpatrick Model
• Highly motivated and self-driven individual

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.