Job Description

This exciting hands-on role is pivotal in re-invigorating Croke Parks customer service

experience across the food & beverage offering available in Croke Park.

We are dedicated to fostering a culture of continuous learning and development. We

believe in empowering our colleagues through innovative training programs and

collaborative learning environments. Join our team and help us elevate our learning & talent

development initiatives to new heights.

The successful candidate will be a key stakeholder in enhancing the learning experiences of

Croke Park colleagues & supporting their career paths.

Training:

• Learning Plan Development: Develop a learning plan that suits the needs of the

business and our colleagues and communicate the annual Learning & Development

plan to all stakeholders.

• Program Delivery: Deliver training programs tailored to business needs and client

expectations.

• Onboarding / Induction Support: Facilitate an engaging ‘Warm Welcome to Croke

Park in conjunction with HRSS regarding all onboarding and induction processes.

• SOP Design: Collaborate with stakeholders to design and deliver Standard Operating

Procedures (SOPs) ensuring adherence to hygiene and safety regulations.

• Aramark Initiatives: Support the development and delivery of Aramark (parent

company) learning and development initiatives.

• Compliance Training: Ensure 100% compliance with mandatory training such as

Health & Safety and Business Conduct Policy.

• Dashboard Management: Create and manage monthly dashboards for tracking and

reporting learning activities to senior leaders.

• Interactive Content Creation: Develop engaging training materials, including

graphics, animations, videos, and live demonstrations.

• Effectiveness Evaluation: Use metrics and feedback to continually refine and

enhance learning experiences.

Talent Development:

• Development Programs: Collaborate with stakeholders to create and deliver

development programs for continuous colleague growth.

• Management Development & Apprenticeship Programs: Identify and coordinate

external and internal apprenticeship or accredited programs beneficial to Croke

Park.

• Program Coordination: Manage the participation of Croke Park colleagues in

relevant Aramark internal programs.

Qualifications

The ideal candidate:

• Operational experience: 2 to 3 years’ experience creating and delivering training

using blended methodology, including digital, virtual and in person, alongside strong

operational experience in Hospitality / Retail is essential for this role.

• Technical Skills: Proficiency with eLearning software (e.g., Articulate 360, Adobe

Captivate), Learning Management Systems (LMS), and other training tools.

Familiarity with data analytics to measure training effectiveness.

• Soft Skills: ability to engage and motivate learners.
• Creativity and Innovation: A knack for creating engaging and interactive training

content that caters to different learning styles and keeps learners engaged.

Key Performance Indicators (KPIs)

• Compliance completion.
• Perfect Serve “OR Speed-of-Service Metrics: The average transaction or queue

handling time in food, beverage zones following targeted point-of-sale (POS) and

hospitality training.

• Learning Adoption & Completion Rate: The percentage of casuals completing bite-

sized, training modules.

• Post-training survey scores ("Did this training actively help you perform your role

today?")

• Early-Stage Churn Reduction: The turnover rate of casual colleagues within their first

3 stadium events.

• Internal Promotion Rates

Additional Information

About Aramark

Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.