Job Description

At Mimecast, our Learning & Organizational Development team is entering an exciting new chapter. As we grow in scope and ambition, spanning talent management, career development, leadership enablement, and AI & digital fluency, we are building a shared services function to keep our work connected, coordinated, and high quality.

In this role, you will sit at the center of that effort. Reporting into the Director of Talent & Performance, you will work as part of a small, close-knit shared services pod, alongside a more senior colleague and a peer, that supports the broader L&OD leadership team across career development, leadership development, and HR AI strategy. You’ll step in where the team needs you, adapt as priorities shift, and bring consistent quality to whatever you’re working on. No two quarters will look exactly alike, and that’s by design.

This is a role for someone who is energized by variety, comfortable with ambiguity, and wants to grow their craft in a team that is actively raising the bar on what great HR looks like. Few roles at this level offer the same breadth. You will have touchpoints across every part of the L&OD function, from talent management and career development to leadership enablement and HR AI strategy. For someone early in their career who wants to grow fast and figure out where their strengths really lie, that exposure is the opportunity

What You'll Do

The work in this role will flex depending on where the team needs support at any given time. The areas below reflect the kinds of contributions you’ll make , not a fixed set of workstreams you’ll own. You’ll move across them as priorities evolve, picking up and handing off as the team’s work requires.

Program Delivery & Operations

• At times you’ll be supporting the coordination and delivery of L&OD programs, handling logistics, communications, scheduling, and post-session follow-up to keep initiatives moving
• You may step in to help maintain dashboards, trackers, and documentation that keep the broader team aligned on status and next steps
• When programs are landing across regions, you might be the connective tissue between the L&OD team and HRBP stakeholders, making sure things get done and nothing falls through the cracks

Learning Design & Content Development

• Depending on the initiative, you could be contributing to facilitator guides, participant materials, toolkits, or job aids, working to a brief from the L&OD leadership team or shaping something more independently as your confidence grows
• Some of your time may go toward digital content: e-learning modules, video scripts, or self-service resources that extend the team’s reach
• You’ll help keep existing content libraries current and useful, spotting where things need refreshing and flagging it when they do
• Measurement is part of the work too: you might contribute to survey design, help pull together program data, or translate feedback into a clear story about what’s working and what isn’t. You don’t need to be an analyst, but comfort with data is increasingly core to how this team operates

Shared Services & Team Integration

• Much of what makes this role valuable is your ability to plug in across different workstreams , whether that’s covering a capacity gap, bridging two parts of the team, or picking up operational work that doesn’t belong to any single specialist
• Recurring operational needs like reporting and vendor coordination may fall to you at various points, and handling them reliably is part of how this team stays effective, including supporting the administration of external learning platforms and partnerships where needed
• You’ll contribute to HRBP enablement by helping develop tools and reference materials that translate L&OD frameworks into practical use
• You may at times help shape internal communications and awareness campaigns that drive Mimecaster engagement with L&OD programs, keeping people informed, building anticipation, and making sure the right context lands before a session or initiative kicks off
• As a team investing in AI fluency, you’ll be expected to actively explore and use AI-enabled tools in your work, not just be aware of them

Stakeholder Partnership

• You’ll build relationships with the L&OD leadership team and HRBP stakeholders across EMEA, APAC, and North America, understanding what they need and showing up consistently as someone they can rely on
• You’ll represent the L&OD team in working groups and cross-functional meetings, bringing the same professionalism regardless of whether you’re leading the work or supporting it

What You'll Need

• 1–3 years of experience in learning & development, HR, organizational development, or a related field, either in-house or consulting
• Demonstrated ability to manage multiple workstreams simultaneously with strong attention to detail and follow-through
• Experience supporting the design and delivery of instructor-led or digital learning programs for adult learners
• Strong written communication skills; able to translate complex ideas into clear, engaging materials
• Comfortable working in a global, matrixed environment with stakeholders across functions and time zones
• A learner’s mindset: curious, adaptable, and genuinely comfortable when priorities shift or the work looks different week to week
• Proficiency with Microsoft 365 tools (Teams, SharePoint, PowerPoint, Excel); familiarity with collaboration tools and AI tools is a plus

What We’re Looking For

Beyond the skills and experience, we’re looking for someone who is:

• Collaborative by default: you see shared success as a win, not a compromise
• Operationally reliable: people can count on you to follow through, communicate proactively, and flag issues early
• Energized by breadth: you enjoy moving across different topics and teams rather than going deep in a single lane
• Comfortable with change , you don’t need a perfectly defined role to do great work; you adjust, stay grounded, and keep moving
• Growth-oriented , you’re early in your career and want to accelerate your development in a high-performing, ambitious team

Education

• Bachelor’s degree in Human Resources, Organizational Psychology, Business, Education, or a related field, or equivalent practical experience
• Relevant certifications or coursework in learning design, facilitation, coaching, or HR (e.g., CPTD, DiSC, GROW, agile methodologies) are a plus

The annual base salary range for this position is 380k−440k ZAR plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.