Job Description

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

You will be challenged to help develop comprehensive L&D programs for our Risk Operations Team. You will collaborate with other teams members in the broader organization to share best practices on Learning and Development. As a Leraning and Development Sr. Analyst you will be resposible for the planning and execution of training activities, development curricula, evaluation of training delivery and measurement of results for new hires and onborading activities.

Role Responsibilities

• Creation of learning content. Maintainin, updating, and enhancing the onboarding training to new hires in vendors.
• Analysis of data: pre and post training, KPIs results and root causes.
• Analysis and prioritization of deliverables according to the urgency for the business.
• Implementing a short and long term training schedule.
• Collecting insights and transforming them into training opportunities.
• Conduct training needs analysis to address performance gaps to define the best solutions and standardize processes according to best practices and develop cointinous improvement.
• Collaborate in continous improvement squads along with frontlines, process, Risk, and quality teams.
• Lead and execute strategic learning projects, as well as define standards and playbooks.
• Generate new and innovate solutions to complex problems and propose improvements to processes and tools.
• Design methods and procedures to test course materials for quality, audience, suitability accuracy of objectives and expected learning experience.
• Identify the service problems and recommend learning solutions whenever it is necessary.

Role Qualifications

• Bachelor´s degree (required).
• Advanced / fluent english.
• 3+ years of experience in training and developing people.
• Experience working with a full range of stakeholders such as a front operations, Risk, AML, Quality Assurance and processes in order to collect powerful insights and deliver efficient learning solutions.
• Passionate about learning and development
• Data-driven thinking to analyze correlation of a different set of metrics and ability to create solutions that are measurable and in accordance to the business KPIs.

• Operational Throughput & Multi-tasking: Superior organizational dexterity with a proven ability to direct various training cohorts and ad-hoc educational interventions simultaneously while maintaining peak efficiency.

• Strategic Agility & Ambiguity Management: Highly resilient professional capable of architecting structured solutions within fluid environments and rapidly optimizing curricula to reflect evolving regulatory frameworks.

• Technical Absorbency ("Sponge" Mindset): An active analyst with rapid cognitive processing abilities, focused on extracting intricate knowledge from SMEs to synthesize simplified instructional pathways for learners.

• Proactive Force Multiplication: A self-directed specialist dedicated to the systematic diagnosis of operational bottlenecks and the implementation of continuous operational alignment strategies.

• Dynamic Stakeholder Communication: Exceptional interpersonal and narrative skills, facilitating the ability to deliver high-impact concepts and engage persuasively across all organizational strata.

• Proven experience in knowledge management, learning management systems (LMS) and learning trails. Desirable knowledge in adobe captivate.
• Background in adult learning methologies.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms