Job Description

Location Come and join us in Athens!

At Freenow, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive.

We are looking for a Learning & Development Specialist to support training delivery, content creation, and continuous improvement of learning programs. In this role, you will contribute to building effective training solutions that support business performance and employee development.

Please submit your CV in English

YOUR DAILY ADVENTURES WILL INCLUDE:

• Design and maintain learning content, including interactive e-learning modules using tools such as Articulate 360, as well as short-form materials (e.g., micro-videos, guides) to support evolving business needs
• Analyze quality and performance data (e.g., QA and CSAT) to identify skill gaps and translate insights into targeted training materials and continuous learning improvements
• Deliver training sessions for new hires and existing employees, and track performance metrics (e.g., time-to-productivity) using tools such as Google Sheets (VLOOKUPS/Pivots)
• Collaborate with Product and Operations teams to translate technical updates into clear, practical workflows and ensure teams are prepared for new feature launches
• Coordinate training activities with external partners (BPO), support train-the-trainer initiatives to ensure alignment with internal standards and manage the certification process to ensure 100% readiness before launch
• Explore and apply learning technologies and digital tools, including AI-based solutions, to enhance engagement and knowledge retention

TO BE SUCCESSFUL IN THIS ROLE:

• Degree in Instructional Design, Education, or a related field, or relevant professional experience
• 3-5 years of experience in learning and development or training delivery, ideally in a customer service or technology-driven environment
• Experience designing and delivering learning content, including digital and short-form training materials
• Proficiency in learning platforms and tools (e.g., Articulate 360, Google Workspace), with familiarity in customer support tools such as Zendesk
• Understanding of training effectiveness methodologies (e.g., Kirkpatrick Model) is a plus
• Analytical skills, with the ability to interpret data and apply insights to improve training outcomes
• Strong communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders
• Fluency in English and at least one additional language is required due to the international scope of the role

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements

• LinkedIn Learning

• Sabbatical & special leave policies

• WeRoad partnership

• Birthday, 24th + 31st December off

• Short term EU work policy

• Mobility Credit

• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?