Job Description

The Learning & Development Specialist will partner with members of the training team, other corporate, and external partners to build and maintain learning resources to support employee growth and development. The Learning & Development Specialist will assist in design and development of online courses and instructional materials, coordinate virtual and instructor-led activities, and serve as the administrator for the Learning Management System.

Essential Functions:

Content Development:

• Assist in the creation of interactive and engaging e-learning content using various authoring tools and multimedia.
• Develop and maintain existing online content including job aids and other reference materials as policy and procedural changes occur.
• Assist in creating course content for instructor-led and virtual training settings for management and employees
• Collaborate with subject matter experts to ensure accuracy and relevance of content.

Learning Platform Management:

• Day-to-day administration of the Learning Management System including account management, end-user support, and user integration issues.
• Review, revise and maintain all updates needed for LMS and course content to ensure accuracy within the LMS environment.
• Create and maintain LMS reporting for multiple levels of the Operations team and other corporate partners.
• Collaborate and work with system support resources to find solutions to system and end user issues. Duties will include but not limited to, research, testing and follow up to internal and 3rd party support tickets.

Training & Support:

• Measure and report on the compliance and impact of training on employees
• Conduct and facilitate live and virtual training sessions for all levels of employees.
• Coordinate logistics associated with Instructor-Led and Virtual training, document/delivery preparation, activities (copying/assembling printed materials), set up, maintenance of training rooms, equipment preparation, pre-post training surveys, employee communication, etc.
• Communicate and provide information to the training team on new technologies, learning opportunities, changes in policies and practice, and available resources.
• Serve as a front-line resource for all incoming requests and inquiries via the department’s live chat and training box resources.

Key Competencies:

• Strong work ethic and willingness to help others.
• Ability to adapt to change and learn new skills to advance business initiatives.
• Effective communication and interpersonal skills.
• Ability to independently assess situations and utilize resources
• Strong analytical and problem-solving skills with the ability to think critically and creatively about complex business problems.

Qualifications:

• Bachelor’s/Associates Degree in Instructional Design, Education or related field is preferred, but not required. Equivalent work experience in areas of retail management or employee development will qualify.
• 3+ years of Retail Management Experience
• Candidate must possess strong passion for learning and helping others find solutions to everyday challenges.
• Basic understanding of online learning, learning management tools and practices.
• Excellent oral and written communication skills are required. This job will require technical writing for various projects and communication with all business levels.
• Ability to analyze, ask detailed questions, and provide solutions to our end users, internal teams and 3rd party vendors.
• Experience and/or familiarity Microsoft Office software.
• Public speaking experience
• Occasional travel may be required for meetings, conferences, or other business-related events.

Physical Demands:

This position is primarily sedentary. Applicants, with or without accommodations, must be able to sit for extended periods, as well as occasionally stand and walk. The role requires reaching, grasping, and possessing fine motor skills for typing. Additionally, candidates should be able to lift light objects, such as files, bend or stoop to access lower drawers, and have good near vision for computer work.

Work Environment

• Working primarily in an office environment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills requires of the position. All employees may have other duties assigned at any time.