Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

This position reports to the Manager of Instructional Support Services and serves as a consulting partner to Human Resources, leadership, and business units to assess needs and support the design, development, delivery, implementation, and evaluation of learning solutions that enhance organizational effectiveness. This role combines instructional design expertise with learning technology and Learning Management System support to ensure training solutions are effective, accessible, well-managed, and aligned with business objectives.

Responsibilities include:

• Partner with HR, leadership, and business units to conduct performance and needs analyses, identify training and non-training solutions, and recommend approaches to close performance gaps.
• Design and develop instructional materials, including lesson plans, participant materials, facilitator guides, job aids, assessments, examinations, web-based training modules, presentations, and visual aids.
• Apply instructional design methodologies, adult learning principles, and effective facilitation practices to create engaging, relevant, and measurable learning experiences.
• Support LMS administration activities, including course setup, testing, assignments, completion tracking, reporting, troubleshooting, and maintenance of accurate training records.
• Coordinate training logistics, including facilities and equipment, scheduling, attendance tracking, training reports, measurement activities, survey results, and participation trend analysis.
• Conduct quality assurance reviews of learning materials and technology-based training to ensure accuracy, functionality, accessibility, and alignment with learning objectives.
• Maintain and update SharePoint sites and related learning technology resources to ensure learning and development information is accurate, accessible, and current.
• Analyze LMS data, learner feedback, assessment results, completion trends, and other metrics to evaluate training effectiveness and recommend improvements.
• Support LMS governance practices, including role-based access, data integrity, audit readiness, training assignment accuracy, and consistent administration of learning processes.
• Lead and contribute to enterprise projects and initiatives focused on employee development, leadership development, process improvement, and learning technology adoption.
• Develop and deliver presentations for varied audiences on complex topics, ensuring content is clear, relevant, accessible, and appropriately tailored.
• Exercise independent judgment in managing complex projects, assignments, stakeholder feedback, timelines, deliverables, and competing priorities.
• Stay current on adult learning trends, accessibility practices, emerging technologies, learning analytics, and instructional design best practices to support continuous improvement.
• Perform other duties as assigned.
• Travel as needed.

Minimum Qualifications at the Learning & Development Rep III level include:

• Bachelor’s degree in Learning, Instructional Design, Education, Human Resources, or a related discipline and a minimum of four years of relevant work experience required. In lieu of a bachelor’s degree, a minimum of seven years of relevant work experience is required.
• Demonstrated knowledge of the ADDIE model, instructional design methodologies, adult learning principles, and effective facilitation practices.
• Experience designing, developing, and delivering instructor-led, virtual, blended, and web-based learning solutions.
• Experience using training technologies to design, develop, and deliver learning content, including eLearning authoring tools, virtual learning platforms, and video production tools.
• Experience supporting LMS activities such as course testing, reporting, completion tracking, assignments, troubleshooting, or training record maintenance.
• Strong written, verbal, and visual communication skills, with the ability to translate complex information into clear, learner-centered materials.
• Strong organizational and project coordination skills, including the ability to manage multiple priorities, timelines, stakeholder reviews, and deadlines in a fast-paced environment.
• Experience with Articulate Storyline, Articulate Rise, Camtasia, Vyond, Adobe Creative Suite, Microsoft Teams, SharePoint, or similar learning and collaboration tools.
• Strong technical aptitude with the ability to learn new systems, troubleshoot basic technology issues, document processes, and support end users.
• Ability to work independently, collaborate across teams, exercise sound judgment, and build effective relationships with stakeholders at all levels.
• Familiarity with accessibility standards and inclusive learning design practices, including captioning, readable design, and accessible course/document development.
• Experience analyzing LMS reports, survey results, completion data, assessment results, and learning metrics to support data-informed decisions.
• Experience creating and maintaining standard operating procedures, job aids, system guides, governance documentation, and administrative process documentation.
• Experience supporting compliance-related training programs, audit readiness, training assignment processes, or learning governance practices.
• Interest in emerging learning technologies, artificial intelligence, learning analytics, virtual or augmented reality, and continuous improvement of learning processes.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team